Role Summary
We need dynamic, experienced administrators to take on coordinator roles within our Exeter multi-disciplinary team. Are you looking for a challenging, rewarding role supporting people in the community within a fast-paced environment? We are looking for an enthusiastic 'can do', experienced administrator with excellent IT skills and the ability to work on their own initiative to join our friendly team. This is primarily office based due to the coordinator role being the central point of contact. Strong communication, organisation and prioritisation skills are a must.
This role is interesting and varied as it works across our Exeter teams supporting both Health and Social Care. We have 2 roles 1 based in Poltimore Building, Exeter Community Hospital the other in Osprey House and Great Moor House, Sowton Industrial Estate. However you will also have to travel to GP surgeries and training venues.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
- A triage team consisting of clinical staff from Nursing, Therapy and Urgent Community Response will require coordinator support and these posts will help provide this cover.
- Other duties include supporting the Social Care team working closely with another coordinator and being able to cover other coordinator roles when required
- We are an integrated service, therefore you will be expected to support and cover other teams as needed.
- The posts are currently in Poltimore Building, Exeter Community Hospital and Osprey House, Sowton Industrial Estate.
- Central point of contact for the local multi-disciplinary activity, including the facilitation of the ‘core group’ function.
- Co-ordination of the regular (weekly) core groups, taking minutes and noting core group actions.
- Preparation for core group discussions, check patient history and involvement with other agencies.
- Provide a high-quality customer service function in co-ordination of contact and outcome information.
- The provision of timely and effective co-ordination of contacts for the local Health & Social Care Team, working closely with other parts of the wider community teams.
- Identify urgent assessments that need action, alert and liaise with local Social Care Team Managers / Community Nurse, Urgent Community Response and Therapy Managers.
- Effective signposting of contacts to other agencies or sources of help as appropriate.
- Provide feedback to referrers about the outcomes of contacts and assessments in accordance with the agreed quality standards.
- Maintenance of IT based information systems and responsibility for key performance data. For NHS and DCC.
- To ensure the IM&T requirements for recording team activity are adhered to in collaboration with other team members.
- To provide key performance/activity data within the local Exeter Community teams.
- To be trained and in the use of EPIC and CF6 along with other relevant IT programmes.
- To record, send and store information in line with the Data Protection Act and Caldicott principles.
- To be able to plan and respond to work load according to operational priorities
- To participate in the induction of new staff to the cluster team.
- To take part in regular performance appraisal.
- To undertake any training required in order to maintain competency including mandatory training.
- To supervise staff
The role needs someone with a strong administrative background who is well organised with excellent problem-solving skills. You should also demonstrate excellent interpersonal, and prioritisation skills due to the high-volume workload with frequent interruptions. Training and any opportunities to develop are supported. You will be expected to communicate across a wide variety of contacts, good communication skills with an excellent telephone manner are essential since you can be dealing with distressed patients. The role involves regular communication with clients, families, clinicians (from a wide range of disciplines) and the voluntary sector requiring strong customer care skills and a professional manner. You will require high levels of concentration due to the work involved along with excellent problem-solving skills. You should be a good team player, supportive, flexible and willing to offer help to your colleagues in other teams as necessary. You should be resilient and able to cope with a busy office and a large workload where change is constant. A strong administrative background is needed since you will be expected to set up systems which assist the clinical team and produce process notes to ensure consistency.
You should be confident and have excellent IT skills this is a rewarding role helping a wide range of people.
Flexibility and the ability to deal with challenging situations in a professional and confidential manner will be required as will accuracy. You will need to travel to various GP practices, other community sites and attend training courses.
This is an interesting role supporting Social Care and will enable the postholder to work across NHS and DCC to gain considerable experience and open other career opportunities.
Working Pattern: 37.5 hours per week, Monday to Friday 9am to 5pm, currently but could be asked to work occasional weekends.
Interview Date: 26th November 2024, Osprey House, Sowton Industrial Estate
For further information please contact: Patrycja Stefaniuk, Admin Line Manager, on 07919141961 or patrycja.stefaniuk@nhs.net or Sharon McAtackney, Locality Business Manager, on 07919141973 or sharon.mcatackney@nhs.net
This role is not eligible for sponsorship and therefore, if you do not already have the right to work in the UK, you will not be able to apply for this post.
Please note this role is based out of both Poltimore Building, Exeter Community Hospital, Hospital Lane, Exeter & Osprey House, Sowton Industrial Estate, Exeter, Devon
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
