Role Summary
The successful candidate will be working with 4 administrative staff, the ENT team and 17 Audiologists. Over 24,000 appointments are conducted annually through the ENT and Audiology department. The Audiology department supports over 16,000 existing patients through the acute site and a range of community locations and local schools. The Audiology department accepts 5000 new referral a year, and over 18,000 appointments are conducted annually. The department also provides diagnostic support to ENT for a further 3000 consultations annually.
The post holder will be responsible for a range of general administrative and clerical functions including data input onto spreadsheets and databases and word processing. This will include typing documents, retrieving and preparing patient records, filing and entering information onto computer systems in accordance with Trust policies.
The post holder will be the first point of contact for clients to the establishment; this will include dealing with routine queries and providing information to patients’, relatives and staff either face to face or over the phone. The post holder may be required to provide reception cover in a designated area.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The Administrative Assistant will be based in the North Devon District hospital and will work under the supervision of the Administration Supervisor and Head of Audiology. They will be required to work 37.5 hours a week over a 4 day period. This is a fixed term for 1year role to cover maternity leave.
The post holder will fulfil all administration tasks and work as part of a team. To meet the needs of the service, the post holder may be required to work in other administrative areas as appropriate as directed by the line manager.
Speciality Specific Information:
- Generally develop good communications and working relationships with all colleagues
- Performing general administrative and reception duties
- Responding quickly and effectively to visitors/patients when they arrive in the department
- Agreeing appointments with patients in person and on the telephone – scheduled and ad hoc.
- Accurately booking appointments based on outcomes from outpatient appointments
- Taking accurate messages and pass on, or deal with as appropriate
- Full and accurate and proper use of the Patient administration system (Epic software)
- Full and accurate use of the Audiology Auditbase system
- Liaising with other trust personnel
- Working flexibly with other members within the team
- Being able to work well under pressure, to tight deadlines and be capable of prioritising
- Observing and adhering to the strictest confidentiality regarding information to which you have access and to comply with the Data Protection Act.
Working Pattern: 8am till 6pm 4 days a week, days to be agreed upon being appointed
Interview Date: 17th January 2025
For further information please contact: Katie McNeill, Deputy Head of Audiology on [01271 322476] [katie.mcneill@nhs.net]
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
