Role Summary
The Head of Patient Access is responsible for working with the Clinical Divisions and the Royal Devon University Healthcare NHS Foundation Trust's Directors to support and deliver the strategic development and operational management of access standards for all pathways and delivering the Trusts objectives relating to performance standards. This includes delivery of all operational performance targets, including waiting lists, finance, supporting demand and capacity modelling work, the quality of services to patients and improving services towards best practice standards.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
The Head of Patient Access is responsible for working with the Clinical Divisions and the Trust Directors to support and deliver the strategic development and operational management of access standards for all pathways and delivering the Trusts objectives relating to performance standards. This includes delivery of all operational performance targets, including waiting lists, finance, supporting demand and capacity modelling work, the quality of services to patients and improving services towards best practice standards.
The role includes developing and ensuring appropriate policies are in place to deliver, monitor and report compliance against national (and local) waiting time and access to care standards. The role also requires supporting and working across Devon system to provide equity of access to care for patients.
The purpose of the job is to lead in the development, implementation and maintenance of the processes and policies that relate to Patient Access, waiting list management and training of booking processes. To monitor and advise on all elective access guidance and monitor the performance for national returns and for urgent care to insure the organisation is meeting the required standards of audit of patient care.
Providing assurance to the Trust that processes are in place to enable the successful achievement of national referral to treatment targets, urgent care national audits and that the national patient choice agenda is adhered to.
Principle Duties include:
- Build effective networks with all staff that you are required to work with whether they are clinical, managerial or administrative.
- Lead, support and advice with internal planning, performance improvement and project working groups within the Trust.
- Successfully deliver formal training sessions to large groups of staff in a formal training environment or in the workplace.
- Successfully communicate policies, processes and current performance measures to clinicians in various clinical meetings, including the Medical Advisory Committee, Clinical Governance Day, Specialty Team meetings and Operational Board.
- Successfully communicate policies, processes and current performance measures to all appropriate clinical and non-clinical staff at meetings such as the Integrated Provider Assurance Meeting (IPAM) with the CCG, Executive Meeting, Activity Performance and Delivery Group and RTT.
- Represent the Trust at internal, local health community and Trust Development Agency meetings as required to facilitate the above duties.
- Represent and promote a positive image of the Trust both internally and externally
The post holder will be a participant and fulfil the role of Duty Manager.
Working Pattern: 37.5 hours per week, Monday to Friday
Interview Date: Wednesday 1st November 2023
For further information please contact: Gillian Taylor, Interim Head of Operations on 01271 349551 or gilliantaylor6@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
