Role Summary
Are you an enthusiastic, motivated administrator ready to make a real difference? We’re looking for a dynamic individual to lead and inspire our administrative teams within the Ophthalmology Department at the Royal Devon University Healthcare NHS Foundation Trust.
In this exciting role, you’ll take charge of the day-to-day management and leadership of our admin teams, driving the delivery of outstanding, patient-centered services. You’ll work alongside clinicians, management, and colleagues to ensure smooth operations and exceptional patient care.
If you’re passionate about healthcare and eager to support continuous service improvement in a vibrant, collaborative environment, this is the perfect opportunity for you!
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Main Responsibilities:
Supervise and support the administrative team; including carrying out regular PDRs, 1:1s, sickness absence monitoring, annual leave monitoring, recruitment & training of new team members.
Provide excellent customer care, including communication with patients and their relatives/carers
Promote a positive and supportive team culture
Oversee booking of appointments for acute and urgent patients
Monitor the ophthalmology waiting lists, escalating overdue patients as needed
Use data reports to track and manage waiting lists; report findings to the management team
Identify capacity issues and work proactively to support future service planning
Assist with set up of clinics in EPIC and update clinician rotas in MediRota
Escalate issues regarding clinic closures and coordinate with management team to arrange additional clinics where necessary
Attend and contribute to regular team and service meetings
Take minutes as required
We’re seeking a dedicated and motivated individual who thrives on new challenges and has a keen eye for detail. If you bring a positive attitude and enjoy inspiring those around you, this could be the perfect role for you.
The ideal candidate will be approachable and adaptable, with a calm and flexible mindset when working with both staff and patients. You’ll have a talent for motivating teams, guiding staff through change, and nurturing a culture of continuous improvement and inclusion.
Strong communication and organisational skills are a must, as you will play a vital role in shaping a supportive and efficient working environment.
This is a fantastic opportunity to take your first steps into a rewarding leadership role within a dynamic, forward-thinking department that values innovation and teamwork.
If you’re ready to take on this exciting challenge and have the passion and skills to succeed, we’d love to hear from you.
We warmly welcome and encourage visits to the department.
Working Pattern: 37.5 hours per week. Monday to Friday Core Hours (hours to be agreed)
Interview Date: Thursday 10th July 2025, Wonford, WEEU Library
For further information please contact: Jo Vigers, Admin Line Manager, 07788859855, joanna.vigers@nhs.net
Pay: The salary advertised for this position reflects the Agenda for Change 2025/6 rates, inclusive of a 3.6% pay award which will be implemented later this year. If you join before the implementation date, the pay award will be backdated to your start date. Until then, remuneration will be based on the 2024/5 pay bandings (Pay scales for 2024/25 | NHS Employers)
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
