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Service Manager

Please Note: The application deadline for this vacancy has now passed.

Role Summary

An exciting opportunity has arisen for an enthusiastic and dynamic Service Manager to join our Specialist Services Division. The post requires vision, innovation and the ability to work with clinical teams and across professional boundaries, underpinned by a real desire to provide the highest standards of patient care. The post holder will provide comprehensive operational, change management and strategic support.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More about the role

We are looking for a passionate and energetic Service Manager to provide operational support to the Bladder and Bowel Care Service. This service delivers treatment to patients across Devon and Torbay.

The post requires an innovative and transformational approach to provide comprehensive operational support to the clinical and administration teams in order to ensure the highest standards of patient care delivery.

Please note that this Job Description is subject to formal matching, and the job description may require further updates.

Main responsibilities of the job

The post holder will be a key member of Bladder and Bowel Service (BBC) Senior Management Team (SMT) and will provide strong, visible leadership. They will have a range of responsibilities supporting the clinical and wider management team to include:

  • The day-to-day operational management of the BBC service
  • Ensuring all performance targets are achieved within budget
  • Working with and supporting the adult and paediatric lead clinicians in the delivery of high-quality, cost-effective patient care
  • Providing line management and managerial leadership
  • Responsible for Speciality Budgets within the area of responsibility.

This post is based in Exeter but there is an expectation that the post holder will spend time in our North Devon and Torbay hubs.

Experience of patient pathways and waiting list management would be beneficial. You will work with the clinical teams to develop and streamline processes to ensure key performance indicators are met, as well as providing excellent customer service to our patients. The post holder will have previous management experience, ideally within a healthcare setting.

We are looking for someone with excellent interpersonal skills who is positive with a can-do attitude. You will be solution focused and have the ability to effect change.

If you think you can take on this challenge and are ready for an opportunity in operational management, we look forward to hearing from you.

Working Pattern: 37.5 hours per week, typically working Monday to Friday.

Interview Date: Tuesday 31st October 2023 (to be confirmed)

For further information please contact: Sue Smith, Senior Manager on 07875 339235/

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.


Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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