Role Summary
The main duties of this role include:
- Providing administration/secretarial support to the clinical team.
- Managing the surgical waiting list and booking theatre lists
- Booking patient consent & pre-op appointments and ward discharges
- Keeping on top of referral to treatment pathways.
- Answering telephones and dealing with queries related to appointments and surgical dates
- Proof reading and sending out clinic letters on the EPIC system.
- Generally being amazing every day.
You will have excellent communication and interpersonal skills, and proven experience in dealing with patients on the telephone. You will need to enjoy the challenge of working as part of a strong and busy team for our hip consultants yet have the ability to use your own initiative to meet the changing needs of the service.
You will be flexible and adaptable with excellent IT skills and a ‘can do’ attitude. Experience with managing NHS waiting lists is desirable however full on the job training and support will be given for the right candidate.
If you feel you would be able to meet the demands of this highly rewarding role, then we would be delighted to hear from you. Visits are welcomed and strongly encouraged. Come and meet the team!
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Are you looking for a new opportunity to work as part of a dynamic and supportive team? Well look no further. We are looking for an enthusiastic and motivated Service Administrator/Medical Secretary to join the Exeter Hip Team based in the Princess Elizabeth Orthopaedic Centre.
We are looking for someone who enjoys being busy, is able to prioritise their workload, and who can remain calm and positive under pressure and whose sense of humour always shines through.
Working Pattern: This vacancy is 37.5 hours per week Monday to Friday.
Interview Date: Early February 2023
For further information please contact Ali Retallick, Admin Line Manager, on 01392 403569 or email alison.retallick@nhs.net or Kamila Manierak, Team Leader, on 01392 408400 or email kamila.manierak@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
