Role Summary
- To provide a professional, efficient, and patient-centred reception service to all patients and visitors attending the Walk-in Centre, in line with Trust policies, confidentiality standards, and customer care expectations.
- To accurately register patients, ensuring all demographic and clinical information is recorded correctly to support safe, timely, and effective patient care.
- To undertake a range of administrative and clerical duties that support the patient journey, ensuring smooth flow through the department and minimising delays.
- To act as the first point of contact for the service, creating a welcoming and positive first impression while maintaining a calm and organised environment, particularly during periods of high demand.
- To communicate effectively with patients, relatives, and the wider multidisciplinary team, supporting coordination of care and responding appropriately to queries.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
This is an exciting opportunity to join the Walk-in Centre at Sidwell Street, part of the Royal Devon University Healthcare NHS Foundation Trust. The Walk-in Centre provides assessment and treatment for patients presenting with unplanned attendances, including minor injuries and minor illnesses, and plays a key role in supporting patient flow and reducing demand on Emergency Departments.
The Receptionist is a vital part of the patient journey, acting as the first point of contact for all patients and visitors. The post holder will provide a professional, efficient, and compassionate reception service, ensuring that all patients are welcomed, booked in promptly, and directed appropriately within the service.
A key aspect of the role is the accurate and timely registration of patients, ensuring all demographic details are recorded correctly to support safe clinical assessment and care. The post holder will manage a high volume of unplanned attendances, often during busy and pressurised periods, and must be able to prioritise effectively while maintaining attention to detail.
The role requires the ability to remain calm and professional under pressure, particularly when dealing with patients who may be unwell, distressed, or anxious. Strong communication skills are essential to ensure clear, respectful, and reassuring interactions with patients, relatives, and the wider multidisciplinary team.
The Receptionist must also demonstrate the confidence and judgement to escalate concerns appropriately, including identifying when a patient’s presentation may require urgent clinical attention and alerting clinical staff without delay.
In addition to front-facing duties, the role includes general administrative and clerical tasks to support the smooth running of the service and patient flow through the department, helping to minimise delays and ensure an effective patient experience.
The successful candidate will be proactive, adaptable, and able to work both independently and as part of a team in a fast-paced environment. A flexible approach, alongside a commitment to confidentiality, customer care, and high standards of service delivery, is essential.
Working Pattern: 15.5 hours per week on a 3 week rolling rota. Weekday evenings 4pm-8:30pm, alternative weekends either 8am-2pm or 2pm to 8pm.
Interview Date: To be confirmed
For further information please contact: Louise Spiller, 01392 284944, louise.spiller1@nhs.net
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
