Role Summary
We are seeking a part-time Band 3 Administrator to support our waiting list validation process and the requirement to contact patients, who are on Referral to Treatment pathways, every 12 weeks. The post holder will work closely with our communication provider (Dr Doctor), ensuring the correct cohort of patients are contacted and then actioning responses from patients and liaising with specialties. There may also be a requirement to support with contacting patients for Mutual Aid purposes (transferring patients to other healthcare providers for treatment). The role will involve a lot of telephone calling and receiving. The role is primarily to engage with as many patients as possible so out of hour/evening/weekend working is optional. Hybrid working home/office also optional. Please note that we do however require office cover on Fridays. We have a small team covering both Eastern and Northern sites, which forms part of the Central Access and Validation Team. If you are interested in this role we would love to hear from you and can organise a visit to our team. Please contact either Jon Lowe, Data Quality and Pathway Project Officer, or Wendy Sinclair-Thomson, Central Access and Validation Team Manager. jonathan.lowe@nhs.net or wendy.sinclair-thomson@nhs.net
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Candidates will need to demonstrate a high level of communication and telephone manner, organisational and troubleshooting skills and be able to adapt as the service develops and grows. A good working knowledge of RTT admin pathways on EPIC is desirable but not essential.
Working Pattern: 1 x position available at 30 hours per week (based at Bowmoor House, Royal Devon and Exeter Hospital). Hybrid working with office cover required on Fridays.
Interview Date: To be confirmed
For further information please contact: Jonthan Lowe, Data Quality and Pathway Project Officer on jonathan.lowe@nhs.net or Wendy Sinclair-Thomson, Central Access and Validation Team Manager on wendy.sinclair-thomson@nhs.net.
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
