Role Summary
As a Trust, we are embarking on a project to make the ordering and scheduling of outpatient appointments simpler and more efficient. The overall aim is to enable patients to self-schedule using Fast Pass, Ticket Scheduling and Patient Re-scheduling via MY CARE, our patient portal.
The Project Co-ordinator will co-ordinate and provide leadership to the Schedule Optimisation Programme. They will drive the implementation of Fast Pass and Ticket Scheduling in specialties across the Trust, ensuring deadlines and project plans are adhered to.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
You will be joining a dynamic team who are part of transforming the way outpatient appointments are scheduled. You will be responsible for engaging and building relationships with a wide range of stakeholders across the Trust and you will inspire a working culture of continuous improvement.
The primary role is to be the Project Co-ordinator for the Trustwide implementation of Schedule Optimisation across outpatients. You will ensure project risks, opportunities and issues are appropriately manged and resolved or escalated and lessons learned are capture. You will ensure that project documentation is up to date and progress reports are provided in a timely manner. You will need to facilitate effective liaison and relationships with people at all levels, including a broad range of key internal and external stakeholder.
You will lead a project team and will actively encourage the team to share their ideas and thoughts on how we can successfully embed processes and ways of working. This will enable us to deliver and improve outpatient scheduling processes. You must possess excellent communication and interpersonal skills, the ability to create project plans, and the capability to allocate resources effectively. The post suits an individual who is confident in their ability to deliver, is productive under pressure and takes ownership of deliverables.
You will provide line management and support to the Project Support Officers and Digital Peer Officers and will report to the Senior Admin Information Officer.
We are seeking a motivated individual with good attention to detail to join our Admin Information Officer team working across the Cancer and Elective Care Directorate and Clinical Digital team.
If you are passionate about the future of outpatients and would like to find out more about this role then please contact Emma Newton, Senior Admin Information Officer, for more information.
Working Pattern: Monday to Friday 8am to 4pm
For further information please contact: Emma Newton, Senior Admin Information Officer at e.newton2@nhs.net
This is a fixed term contract for 18 months. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
