Role Summary
The Imaging Cancer Patient Navigator is a key administrative role within an NHS imaging department, responsible for coordinating a patient’s journey from referral through to diagnosis. The postholder ensures that imaging appointments such as X-rays, CT scans, and MRIs are booked efficiently and within national waiting-time targets, while actively monitoring patient progress and addressing any delays. Acting as a central point of contact, they communicate with patients, clinicians, and multidisciplinary teams to provide updates, resolve queries, and maintain accurate records using NHS IT systems. The role requires strong organisational and communication skills, with a focus on delivering a smooth, timely, and supportive experience for patients—particularly those on urgent or cancer pathways.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are seeking highly motivated, enthusiastic, organised and adaptable person with an eye for attention to detail and accuracy to join our dynamic and proactive team. The successful candidates will be able to demonstrate the ability to have good communication skills in order to build strong working relationships across departments within the trust. They must be prepared to work as part of a team and autonomously. The post holder will assist in the smooth and efficient running of Medical Imaging services and provide a professional interface between the department and other wards within the hospital.
Medical Imaging continues to use CRIS as its primary computer system in conjunction with Epic and full training will be given to the successful candidate. Along with navigating the two systems the successful candidate will have IT skills and experience working with excel and data management. The post holder will validate, resolve and correct data quality issues by working closely with administrative staff. They will be responsible for utilising systems/databases to track patients and upload relevant cancer data. Create new databases as requested and prepare reports for the administrative team to help develop the service. To analyse, interpret and apply judgements involving a range of complex multi-specialty patient pathways to ensure compliance with RTT and Access Policy rules.
The workload is interesting and varied and would suit a person who has a can-do attitude to problem solving and is keen on developing a wide range of knowledge and skills. A successful candidate will use own initiative to implement, analyse, interpret and apply judgements involving patient pathways to improve medical imaging services. Daily review and completion of the Medical Imaging cancer PTL tracker. This includes: requesting bookings from the team, addressing any long waiters, following up on safety check delays and chase reporting if outstanding. Escalation any areas of concerns and identifying opportunities for improvement.
If you think this is the next step in your career pathway we strongly encourage and welcome applicants to contact us if you would like to find out more about the role please contact me on the details below.
Working Pattern: 37.5 hours Monday-Friday
Interview Date: 6 May 2026
For further information please contact: Liz Chapman, Operations Manager; elizabeth.chapman23@nhs.net
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
