Role Summary
To provide both clerical and technical support for the Pensions Manager and input pension data via the Electronic Staff Record (ESR) system and Pensions Online system (POL).
To provide support and information to employees of the Trust to enable their understanding of the various Pension Schemes.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
- Ensure that pension records initiated are maintained to the required standard, making full use of the ESR and Pensions systems
- Ensure all pension opt out forms and refund application forms are processed and submitted to the NHS Pensions Agency in an accurate and timely manner
- Ensure all NHS Pension joiners and re-joiners are processed
- Ensure Pensions on Divorce Packs and Transfer Packs are completed correctly before forwarding to employees
- Preparation of initial retirement packs
- Check, maintain and log all POL Noticeboard entries
- Run all the required monthly reports and file them in the relevant folders
- Ensure that all Excel spreadsheet logs and the POL Noticeboard are kept up-to-date
- Ensure that all new starter pension information has been input onto the payroll system correctly and updated as necessary
- Assist with pension discrepancies between ESR and Pensions On-line are corrected in a timely manner
- Ensure pension stationery is kept up to date
- Ensure effective liaison and communication is maintained, utilising all available communication methods as required including written responses, e-mail, telephone, personal representation, meetings, written and verbal reports
- Follow departmental procedures to ensure that the information provided has been accurately calculated from extracted information
- Keep up to date with all changes to the NHS Pension Scheme
- Assist with the communication of changes to the NHS Pension Scheme to all employees
- Ensure the quality of service provided to all customers is maintained at a consistently high level
- Maintain up-to-date knowledge of all aspects of Payroll to ensure any implications on pensions are correctly treated
- Ensure compliance with the principles of the Data Protection Act
- To assist the Pensions Department with projects as required and ad hoc tasks
Working Pattern: Monday to Friday. 9am to 5pm
Interview Date: Provisionally w/c 5th May 2026
For further information please contact: Joanne Pulham, Pensions Manager on joanne.pulham@nhs.net or Teams
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
