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Booking Clerk/Receptionist

Please Note: The application deadline for this vacancy has now passed.

Role Summary

  • To provide an efficient and responsive patient administration and appointment booking service, in accordance with Trust policies and standards relating to confidentiality and customer care.
  • To manage a large volume of calls daily using the Shoretel Telephone system.  To answer telephone calls within 4 rings.
  • Use multiple computer systems as required within the department such as MYCARE, NHS E-Referral Service and MS Office applications to utilise all available outpatient capacity in an appropriate way.
  • To ensure fertility patient case notes are prepared, updated and available for further use as necessary.
  • To ensure the Reception area is kept clean, tidy and professional looking at all times.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

An exciting opportunity has arisen within the Specialist Services Division for a Full-Time Booking Clerk/Receptionist at the Fertility Clinic (Fertility Exeter) based at Heavitree Hospital.

This role would suit someone with excellent interpersonal skills, communicating with patients and supporting a multi-disciplinary team of doctors, nurses, embryologists and counsellors. To support the needs of the department, proven administrative experience and the ability to use their initiative will be required in order to provide an effective and efficient administration service.

The successful candidate will have a flexible attitude, the ability to work well within a team and remain calm under pressure. Experience of working in a busy environment with minimal supervision is essential. Previous hospital IT experience would be desirable.  Accuracy and attention to detail in this role is essential and must have the ability to deal with patients undergoing treatment in a sensitive manner.

This is a licensed clinic and governed by the Human Fertilisation and Embryology Authority.

Working Pattern: 37.5 hours per week. Monday to Friday between the hours of 07:40 - 16:30 on a rota system - 07:40 - 15:40 and 08:30 - 16:30

Interview Date: Wednesday 8th May 2024

For further information please contact: Karen SewellAdmin Services Manager on 01392 405111

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.


Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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