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Booking Clerk / Receptionist

Role Summary

• Provide a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Trust policies and standards; acting as the public face for the Trust

• Undertake general clerical duties

• Ensure all information is secure and confidentiality of information is maintained at all times

• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy

• Ensure the professional image of the Trust is maintained at all times

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

Are you interested in joining a friendly and busy Cardiology team?

We are looking for a Booking Clerks/Receptionists to join our service based at the Royal Devon University Healthcare NHS Foundation Trust, Wonford. We are looking for an enthusiastic and motivated Booking Clerk/Receptionist to join the Cardiology Department. We are looking for someone who enjoys working as part of a busy and vibrant team, is able to prioritise their workload, and who can remain calm under pressure.

You will have excellent communication and interpersonal skills, and proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department and the Cardiology Service.

Working Pattern: We have two permanent roles, 1x 37.5 hours and 1x 30 hours positions, hours and working days to be discussed with the successful candidate.

Interview Date: Tuesday 11th April 2023.

For further information please contact Kayleigh Richards, Team Leader on or 01392 403713 

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close this vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.


Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.


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