Role Summary
The Service Coordinator will:
- Support managers and coordinators in delivering an efficient, professional administrative service.
- Arrange and coordinate outpatient, inpatient and day-case appointments.
- Handle administrative tasks and enquiries promptly, following procedures and escalating issues when necessary.
- Complete general administrative duties and help make effective use of available team capacity.
- Set up or amend clinics and coordinate room availability.
- Maintain information security and confidentiality.
- Provide compassionate customer care, including support for distressed or anxious patients and relatives.
- Support and provide cover for colleagues, manage telephone calls and resolve straightforward enquiries from patients, carers and visitors.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
An exciting opportunity has emerged for a highly motivated and organised Service Coordinator to join the Trauma & Orthopaedics administration team and play a pivotal role in the continued growth of the South West Ambulatory Orthopaedic Centre (SWAOC) Knee Service.
This new role sits at the heart of the Trust’s elective recovery programme and offers the chance to make a tangible difference to patients awaiting knee replacement surgery. As the service expands, you will help drive the delivery of dedicated surgical capacity for high-volume, low-complexity knee arthroplasty, supporting an innovative ambulatory care model that is transforming the way orthopaedic care is delivered across the region.
The SWAOC model is built on efficiency, innovation and excellence, creating streamlined pathways that maximise patient flow, standardisation and surgical throughput. The Knee Service plays a vital role in protecting elective capacity, sustaining dedicated operating lists, supporting day-case and short-stay pathways, and ensuring patients receive timely treatment despite the pressures often faced by acute hospital sites.
Working collaboratively with consultants, clinicians and operational colleagues, you will be at the centre of the patient journey—coordinating pathways, managing waiting lists, supporting theatre scheduling and helping patients progress smoothly and confidently through every stage of their care. Your contribution will be instrumental in maximising theatre utilisation, increasing surgical activity and delivering meaningful improvements in access to treatment.
We are seeking an experienced administrator with exceptional organisational and communication skills, the ability to thrive in a fast-paced environment, and a genuine commitment to delivering outstanding patient experiences. Experience of patient pathways, RTT management, waiting list coordination and EPIC would be advantageous.
This is more than an administrative role; it is an opportunity to be part of an ambitious and forward-thinking transformation programme that is reshaping elective orthopaedic services. If you are passionate about improving patient outcomes, reducing long waits and contributing to innovative healthcare delivery, we would love to hear from you.
Working Pattern: Monday-Friday, between the hours 8am - 5pm (Every Tuesday at Nightingale Hospital)
Interview Date: Thursday 29th October 2026
For further information please contact: Grace Stokes, Admin Line Manager - grace.stokes1@nhs.net / 03192 403569
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
