Role Summary
The Administrator will need to be able to manage and prioritise their own workload, have excellent IT skills, a professional and methodical approach to work and the ability to work as part of the team.
The post-holder will communicate effectively with patients, clinicians, senior management and other internal and external stakeholders, which may include GPs, carers and other healthcare professionals. A flexible approach to work is essential to meet the needs of the service, together with a good telephone manner.
Opportunities exist for you to make recommendations for service improvement by working alongside the greater admin team and attending administration meetings.
Knowledge and experience working within the medical sector, a familiarity with medical computer systems and experience working within a similar role is desirable, but not essential as full training will be provided.
The post-holder will be based in our office at Park 5, Sowton Industrial Estate, Exeter.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The post-holder will support all aspects of Bladder and Bowel Admin, assisting both Paediatric and Adult Admin teams. The role will include booking appointments using the electronic appointment system, dealing with clinical letters, plus duties involving in ensuring the booking system is maintained to a high standard at all times.
The post holder will act as the first point of contact for the Service dealing with patients, health professionals and members of the public; dealing with queries efficiently and ensuring messages are passed to the relevant staff.
The Administrator will need to be able to manage and prioritise their own workload as well as being able to work as part of the team. They must have excellent IT skills, and a professional and methodical approach to work.
The Administrator is a key part of the team and will ensure an effective and efficient administrative service is provided to the clinical teams and to peers, by covering their work in times of sickness/absence and Annual leave and carry out any other duties as designated by the Bladder and Bowel Care Service team when required.
A flexible approach to work is essential to meet the needs of the service, together with a good telephone manner.
Opportunities exist for the post-holder to make recommendations for service improvement by working alongside the greater admin team and attending administration meetings.
Working Pattern: 37.5 hours per week. The working pattern will be working Monday to Friday 09:00-17:00. The role improves and supports the working lives and productivity of our clinical team.
Interview Date: Monday 22nd January 2024.
For further information please contact Ashley Hunt on Ashley.Hunt3@nhs.net 01392 208430
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
