Role Summary
The Administrative Line Manager is responsible for the line management of administrative and clerical staff and the day to day running of administrative functions. Specifically, the post holder will:
- Ensure that all staff are managed appropriately and within the parameters set by the Admin Services Manager
- Ensure that the administrative service is appropriately resourced and the work is closely aligned to the needs of the Trust’s strategic agenda and direction
- Ensure that administrative services function effectively on a day to day basis, supporting the needs of Service Lines and their patients
- Support and motivate the administrative workforce to focus on the needs and experience of patients
- Promote a culture of continuous improvement and share this knowledge across the trust to improve efficiencies, increase patient care and drive down costs
- Ensure implementation and continual compliance with relevant Standard Operating Procedures (SOPs)
- Ensure all information is secure and confidentiality of information is maintained at all times
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
- Ensure the professional image of the Trust is maintained at all times
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More about the role
We are seeking an experienced, dynamic and enthusiastic Leader to join our Respiratory/Respiratory Physiology, Cystic Fibrosis, Neurophysiology, Medicine Ward Clerks and General Outpatients Admin Team. This interesting and challenging post will give you the opportunity to work with multiple clinical professionals, operational managers and administration staff of all levels.
The successful candidate will have leadership experience as well as strong communication skills (both written and verbal), interpersonal and be a confident leader with the willingness to embrace/implement change.
We are looking for someone who is passionate about service development and has the ability to motivate staff during times of challenging demands. Someone who is passionate about their staff’s health and wellbeing, encourages others to perform to the best of their ability and is committed to providing an excellent level of patient care.
Working Pattern: Monday - Friday
Interview Date: Tuesday 31st January 2023
For further information please contact Gemma Prouse, Admin Services Manager on 07384236502 or gemma.prouse@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
