Role Summary
Provide a proactive and professional welcome to the Royal Devon University Healthcare NHS Foundation Trust on a Ward or Reception area, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust
- Provide a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Trust policies and standards.
- Deliver an efficient administrative and clerical service to the Ward Team
- Undertake general clerical duties
- Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of a clinical area, including wards or outpatient clinic areas; enhancing patient care.
- Ensure all information is secure and confidentiality of information is maintained at all times
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
An exciting opportunity has arisen to join the Oncology and Haematology Administrative Service as a Welcome Clerk. We are looking to recruit a professional individual who can provide efficient and effective administrative support to both the Reception or Ward areas. This is a varied role supporting the multi-disciplinary team across the specialities within Cancer Services.
The post holder will be required to demonstrates strong administration and IT skills along with excellent communication skills. It is essential you remain calm under pressure and show empathy when dealing with patients and relatives who can be distressed.
Excellent interpersonal skills and a desire to provide a patient focus service is paramount along with a flexible approach to work. If you are looking for a new challenge and the opportunity to positively improve the patient experience, this could be the role for you.
Working Pattern: The working hours are 37.5 per week worked over 4 days currently between Monday and Friday 07:45 – 17:45 for 3 days and one day of 07:45 - 17:15, the day off will be negotiated with the Team Leader.
There is an expectation to work some Bank Holidays and possibly a Saturday subject to the needs of the service.
Interview Date: Wednesday 24th July 2024
For further information please contact: Kirstie Parnell, Team Leader, on 01392 404257 / kirstie.parnell@nhs.net or Sally Veale, Admin Line Manager, on 01392 404588 / sallyveale@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
