Role Summary
Provide a proactive and professional welcome to the ward, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
Deliver an efficient administrative and clerical service to the Ward Team.
Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.
Ensure all information is secure, and confidentiality of information is maintained at all times.
Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
Ensure the professional image of the Trust is maintained at all times.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
We are looking for an enthusiastic and motivated person to join the Acute Medical Unit in a ward clerk role. The Acute Medical Unit takes patients who are referred from the Emergency Department and General Practice (GP) services and we are based at the RD&E main hospital site.
Our admin team is made up of an Admin Services Manager, Admin Line Manager, and a Team Leader and there are 21 members of our friendly dedicated admin staff.
In addition we have a team of Ward Consultants and Doctors as well as Ward Matrons and Nurses.
The Acute Medical Unit deals with approximately 21,000 admissions per year and is a busy, exciting and stimulating place to work. You will deal with referrals from the Emergency Department and also from GPs, admitting patients onto the ward or into clinics and dealing with their subsequent pathway through the hospital.
You must have excellent communication and interpersonal skills with a pleasant telephone manner. It is essential that you have the ability to interact with patients calmly, sensitively and efficiently both on the telephone and in person.
You must be able to use your own initiative, prioritising your workload to meet the changing needs of the department, as the Acute Medical Unit is a high pressure fast paced environment.
If you feel you are the right person for this busy and rewarding role, then we would be delighted to hear from you, and would encourage you to arrange a visit to see how the ward clerk role is essential to the unit.
Working pattern: 17:00 - 22:00 weekdays and 10:00 - 18:00 weekends – 15 hours average per week on a rolling 4 week fixed pattern rota. Every other weekend.
Key to this role is the ability to be flexible to cover periods of annual leave and sickness
Interview Date: To be confirmed
For further information please contact: Kate McBay (Admin Team Leader) for a copy of the rota on 01392 402858 or email katemcbay@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
