Role Summary
- Provide a proactive and professional welcome to the ward reception, acting as the public face for the RDUH Trust.
- Deliver an efficient administrative and clerical service to the Ward Team
- Maintain effective communication to both patients, relative and staff in order to ensure the smooth running of the ward; enhancing patient care
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
- The post holder will be required to undertake additional hours to cover for colleagues during periods of annual/sick leave/bank holidays
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The Community Services Division is looking to recruit a Ward Clerk, on a Job Share basis to provide cover for the In-Patient ward at Exmouth Hospital. The hospital ward is a busy and stimulating place to work and benefits from excellent team working and an innovative new Trust-wide IT system.
This will be an interesting and challenging role, contributing to patient care by supporting the Clinical Teams. You would be responsible for providing an efficient and effective clerical service to the clinical teams and to be the first point of contact for patients, relatives and visitors to the ward. This is an integral role within the multi-disciplinary team and the candidate would require excellent communication, administration skills and IT experience. They will also be adaptable, enthusiastic, well-motivated, and able to use their own initiative. The successful candidate must be a proven team player and have experience of working in a busy environment with minimal supervision.
The post holder will be able to deal appropriately with patient confidentiality issues and provide excellent customer care service to the general public. Attention to detail and accurate record keeping are essential. There will be a requirement to have a flexible approach to working hours to meet the demand for the service and the successful candidate will be required to work additional hours to cover annual leave/sickness.
Working Pattern: 08:00 – 16:00 Thursday & Friday
Interview Date: Thursday 19th January 2023
For further information please contact: Tina Slade, Locality Business Manager Tel: 01395 282050 or e-mail tina.slade@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
