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Urgent Community Response Support Worker

Please Note: The application deadline for this vacancy has now passed.

Role Summary

Are you looking for a new and rewarding career within the NHS, one that provides training and ongoing development opportunities?  A career where you can make a difference and changes lives for the better?  A career where commitment, talent and potential are recognised and rewarded?

This is a development role for people who are new to Health Care therefore no formal experience is required, you only need a desire to help and care for people.   We currently have vacancies in the Urgent Community Response Exeter (Central & East) team, providing support to patients at home.  This includes following discharge from hospital, after illness or surgery and also help with end of life care.

If you are interested in a rewarding career looking after and caring for people and/or are ready to take the next step in your career, we would love to hear from you.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

Urgent Community Response provides care across Exeter and outlying areas, and you will be part of a team providing a quality service promoting independence, dignity and support.  This service aims to avoid unplanned hospital admission for people who could safely be maintained and supported at home, as well as enabling people to return to their home as quickly as possible from hospital.  The service operates on a 7-day roster system between 07:30 – 22:00, including weekends and Bank Holidays. 

It is essential that you have a kind and caring nature, are patient and able to offer a friendly smile.  You must feel comfortable working on your own supported by a team of professional colleagues. 

Duties will include provision of personal care, clinical duties where delegated, monitoring the patient’s condition and working with health and social care professionals to ensure that patients are safe and well at home.  You will need great interpersonal and communication skills and be able to connect with individuals with varying levels of understanding.

You will be provided with a comprehensive induction programme which will include support to complete the National Care Certificate.

You will also need to be competent with IT as electronic recording is an essential part of the role. 

As this is a community-based position, you must have a full UK driver’s license with access to your own vehicle (with appropriate business insurance) as you will be travelling to patient’s homes to care for them. 

Whilst you will be based in Exeter there may be occasions when you could be called upon to travel to assist other Community teams.  You must demonstrate willingness and flexibility to work across multiple sites/localities as the need arises.

Urgent Community Response Support Workers are lone workers within the community, although support is always available.

Working Pattern: Hours and shifts are offered on a full or part time basis. This will include weekends, bank holidays and evenings at enhanced rates.

Interview Date: To be confirmed

For further information please contact Helen Bowmer, Urgent Community Response Support Worker Manager on 01392 465681 or 07769 671611 / or Paul Walsh, Urgent Community Response Support Worker Manager on 01392 465631 or 07769 722968 /  

Please be advised that this role does not attract sponsorship under the current visa scheme set by the UK government.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close this vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.


Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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