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Urgent Community Response Support Worker

Please Note: The application deadline for this vacancy has now passed.

Role Summary

Duties will include support with and provision of personal care, clinical duties where delegated, monitoring the patient's condition and working with health and social care professionals to ensure that patients are safe and well at home. This role includes medication prompting and administration, facilitating adequate hydration and nutrition and supporting with goal progressions part of the patient's journey to rehabilitation/recovery. You will need great interpersonal and communication skills and be able to connect with individuals with varying levels of understanding.

You must have a full UK drivers' licence with access to your own vehicle (with appropriate business insurance) as you will be travelling to patient's homes to care for them. Expenses incurred for work travel will be paid at 59p for the first 3,500 miles. 

Please refer to the job description for further details of desirable attributes and essential, skills and qualifications.


About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We have opportunities to join the Royal Devon University Healthcare NHS Foundation Trust Urgent Community Response teams of front-line staff, providing support to patients at home. This includes following discharge from hospital, enable acutely unwell patients to remain in their own home and also help with end-of-life care.

Previous community experience is desired but not essential as the teams will give you support and guidance you need to excel. You will join a dynamic multi-disciplinary team, working with Health and Social Care Teams to respond to urgent situations, to enable people to stay in their own homes or ensure a timely discharge from Acute and Community Hospitals.

You will be provided with a comprehensive induction programme which will include support to complete the National Care Certificate.

Successful candidates will have a Level 3 Diploma / NVQ 3 in Health and Social Care or equivalent and ideally have experience of working with older people in a community setting. You will also need to be competent with IT as electronic recording is an essential part of the role. As this is a community-based position, a driving license is essential as is access to a vehicle.

If you do not possess the relevant qualification but are able to demonstrate a willingness to learn and a passion for this are of work, please get in touch as we would still like to hear from you. We may be able to offer you a development post within the team and support to undertake additional training.

Urgent Community Response Support Workers are lone workers within the community, although support is always available.

Working Pattern: The service operates on a 7-day rota system between 07:30-22:00, including evenings, weekends and Bank Holidays.

Interview Date: To be confirmed.

For further information please contact: Emma Nicks Support Worker Team Manager 07860 827264 –

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancies when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.


Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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