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Urgent Community Response Support Worker

Please Note: The application deadline for this vacancy has now passed.

Role Summary

Previous community experience is desired but not essential as the teams will give you support and guidance you need to excel.  You will join a dynamic multi-disciplinary team, working with Health and Social Care Teams to respond to urgent situations, to enable people to stay in their own homes or ensure a timely discharge from Acute and Community Hospitals.

You will be provided with a comprehensive induction programme which will include support to complete the National Care Certificate.

Successful candidates will have a Level 3 Diploma / NVQ 3 in Health and Social Care or equivalent and ideally have experience of working with older people in a community setting.    You will also need to be competent with IT as electronic recording is an essential part of the role.  As this is a community based position, a driving license is essential as is access to a vehicle.

Urgent Community Response Support Workers are lone workers within the community, although support is always available. 

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The Urgent Community Response Service in Exeter is looking to recruit Support Workers.  If you are interested in a rewarding career looking after and caring for people and/or are ready to take the next step in your career, we would love to hear from you.

Urgent Community Response is a joint Health and Social Care Service providing support to people in their own homes in times of crisis, to avoid unnecessary admissions to hospital and facilitate discharges home from hospital.

The service provides care over 7 days a week 365 days a year, with shift patterns covering the hours from 0730hrs until 2200hrs.  The service provides care across Exeter and outlying areas and you will be part of a team providing a quality service promoting independence, dignity and support.  This service aims to avoid unplanned hospital admission for people who could safely be maintained and supported at home, as well as enabling people to return to their home as quickly as possible from hospital.

Working Pattern: Hours and shifts are offered on both a full and part time basis, both will include weekends and evening which will be paid at enhanced rates.  Standard shifts are 0730-1530 or 1400-2200, however there is some flexibility with this.

Interview Date: TBC

For further information please contact Katie Hocking, Support Worker Team Manager,

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.


Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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