Role Summary
The Urgent Care Response Team Manager (UCR TM) will:
- Ensure professional practice excellence through the provision of line management, supervision, casework monitoring, consultation and practice development which focuses on promoting excellence in both assessment, treatment and the attainment of care planning outcomes
- Contribute to development and lead and implement the local delivery of fully integrated health and social care urgent care response services.
- Be responsible for the delivery of agreed targets and key performance indicators, including budgetary responsibility for the urgent care response services
- Provide appropriate professional advice to the Community Services Manager
- Provide operational advice and expert opinion to managers and staff regarding Urgent Care Response services in liaison with Head of Professional Practices.
- Manage and organise staff to deliver the highest quality urgent care services within the resources available to meet needs
- Be responsible for risk management, practice standards and casework outcomes
- Ensure Urgent Care Responses service deliver commissioning specification/s, meeting operational and financial targets and key performance indicators
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
This is an exciting opportunity to join the Royal Devon University Healthcare NHS Foundation Trust Community Services Division as the Urgent Care Response (UCR) Team Manager for the Sidmouth, Axminster and Seaton (SAS) cluster. The SAS cluster has a reputation of being a place where professionals thrive in an environment of innovation and empowerment. We consistently achieve the best patient flow outcomes, based on our positive culture, empowerment and dedication to continuous improvement. If you want your career to take off within a supportive and friendly team, this is a great place to learn.
We are looking for a Registered Nurse for this role.
Working in close partnership with the Professional Practice Team, Devon County Council and teams within Royal Devon University Healthcare NHS Foundation Trust, the post-holder will be responsible for the leadership and delivery of Urgent Care Response services within the Cluster through the operational management of NHS employed Nurses and Support Workers. Therapists work in the team on a rotational basis but are line-managed by the Therapy Department in the SAS Cluster.
The postholder will provide clinical leadership and support to the team regarding patient treatment and management. They will provide highly specialist assessment, diagnosis, treatment education and advice to patients and their carers. The specialist caseload will include a wide range of acute and chronic cases, many having complex presentations. The postholder will work in conjunction with the Community Service Manager to ensure effective day to day operational management of the UCR service for the cluster and will plan, coordinate, deliver and evaluate the UCR service for patients in the local community. The postholder will ensure professional practice excellence through the provision of line management, supervision, casework monitoring, consultation and practice development which focuses on promoting excellence in both assessment, treatment and the attainment of care planning outcomes
We link closely with our colleagues in the Community Nursing and Community Rehab teams to deliver a cluster and locality-based service.
You will require wide-ranging clinical skills and community experience to be able to work autonomously, as well as part of a team. You will need excellent communication skills, adaptability & resilience to change. Lone working is required at times
Working Pattern: 37.5 hours per week. The successful candidate is also expected to contribute to the 7-day service between the hours of 8am - 8pm on a rota basis.
Interview Date: To be confirmed
For further information please contact: Karen Churchill, UCR Team Manager SAS, on karen.churchill4@nhs.net or 07773 114331.
This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
