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Team Leader/Service Co-ordinator/Medical Secretary

Please Note: The application deadline for this vacancy has now passed.

Role Summary

  • This post will be responsible for the day to day supervision of the administration team.
  • This post will ensure that the administration team will provide a professional, comprehensive, efficient, accurate and timely service.
  • This post will provide high quality personal assistance to management team including responsible administrative support in their absence, using own initiative and working without supervision.   
  • Ensure all information is secure and confidentiality of information is maintained at all times
  • Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
  • Ensure the professional image of the Trust is maintained at all times

About the Role

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we'd love to hear from you.

About Us

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We have an excellent opportunity to lead our dedicated Administration Team in Rheumatology.

You will be accountable for the leadership, coaching and development of the administrative and secretarial team. The breadth of this role includes ensuring a duty of care and that administrative services function effectively on a day to day basis, supporting the needs of the Rheumatology Clinicians and Nursing Team.

The successful candidate will be able to demonstrate that they have strong communication and influencing skills as well as the ability to build excellent working relationships. As a Team Leader based in Osprey House next door to the Nightingale Hospital, you will be adaptable and drive through positive change in an ever-changing climate. You will work collaboratively with your admin and clinical teams in order to promote a culture of inclusive and continuous improvement, whilst sharing this knowledge to improve efficiencies and enhance patient care for our Rheumatology patients.

This is a hugely demanding but rewarding position that would best suit a self-driven individual.

Working Pattern: Mon-Friday

Interview Date: TBC

For further information please contact: Melanie Howland, Admin Line Manager on 01392 403569 or email 

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.


Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It’s never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.

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