Role Summary
Supervise and support the administrative team; including carrying out regular PDRs, 1:1s, sickness absence monitoring, annual leave monitoring, recruitment & training of new team members.
Provide excellent customer care, which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
To provide a full and efficient secretarial service to consultants and clinical teams. This will include proof reading, minute taking, diary management and ensuring that all documentation is produced to an excellent standard.
Promote a positive and supportive team culture.
Monitor waiting lists and PTL Identify capacity issues and work proactively to support future service planning.
Assist with set up of clinics in EPIC Attend and contribute to regular team and service meetings, Strong communication and organisational skills are a must, as you will play a vital role in shaping a supportive and efficient working environment.
- Use multiple computer systems as required within the department such as EPIC (MyCare), MS Office applications
- Ensure the professional image of the Trust is maintained at all times
- Adhering to Trust policies, systems and procedures (including the Trusts’ Confidentiality policy
- This role may also involve covering for the wider team in Stroke Medicine and Rota Co-ordinator, when required.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Are you an enthusiastic, motivated administrator ready to make a real difference? We’re looking for a dynamic individual to lead and inspire our administrative teams within the Healthcare for Older People Department at the Royal Devon University Healthcare NHS Foundation Trust. This role will be based in William Wright House on Wonford site. This is an excellent opportunity for someone who is interested in professional development and would like to take the next step into management and leadership. This is a very busy and fast paced environment which will give the right person fantastic experience to take their career to the next level.
In this exciting role, you’ll take charge of the day-to-day management and leadership of our admin team, driving the delivery of outstanding, patient-centred services. You’ll work alongside clinicians, management, and colleagues to ensure smooth operations and exceptional patient care. You will need to have excellent communication and interpersonal skills, proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills.
As a Team we are encouraging of personal and professional development, full training and support would be provided to help you learn and develop within this role.
If you feel you would be suited to this role then we would be delighted to hear from you. Visits to the department are welcomed and encouraged.
Working Pattern: Monday to Friday 37.5 hours (30 hours would be considered for the right candidate)
Interview Date: Tuesday 19th August
For further information please contact: Ashleigh Stevens, Admin Line Manager on 01392 406475 or ashleigh.stevens3@nhs.net
Pay: The salary advertised for this position reflects the Agenda for Change 2025/6 rates, inclusive of a 3.6% pay award which will be implemented later this year. If you join before the implementation date, the pay award will be backdated to your start date. Until then, remuneration will be based on the 2024/5 pay bandings (Pay scales for 2024/25 | NHS Employers)
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
