Role Summary
An exciting opportunity has arisen within the Glaucoma Unit based at Heavitree Hospital. We are looking to recruit a Slot Administrator to join our friendly team to support the booking of outpatient appointments across Axminster, Heavitree, Nightingale and Tiverton Hospitals.
You will be involved in booking patient appointments, planning outpatient Clinics and providing administrative support. You will have excellent organisational, administrative and communication skills, to which this post will provide a wealth of opportunities to expand and develop.
The successful candidate will provide support to the Service Co-ordinator and line manager by:
- Coordinating a professional, efficient and effective appointment booking service to patients and visitors in accordance with Royal Devon University Healthcare NHS Foundation Trust policies and standards.
- Maximise all available outpatient capacity in an appropriate way, escalating concerns to the Service Co-ordinator and Glaucoma Unit Manager.
- Ensure all referral processes, pending lists, reminder service reports, appointments and enquiries are dealt with in an efficient and timely manner and escalate any issues to the Service Co-ordinator and Line Manager as appropriate.
- Undertake general clerical duties to maximise all available outpatient capacity in an appropriate way.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The successful candidate will have exceptional administration and organisational skills. This role will keep you both challenged and busy, ensuring clinic slots are filled appropriately.
You will be focused on coordinating a professional, efficient and effective reception and appointment booking service and setting up and altering Clinics. You will ensure the referral processes, pending lists reminder service reports, appointments and enquiries are dealt with in an efficient and timely manner. All this will result in a coordinated and efficient clinical Out Patient timetable.
Candidates will be required to demonstrate empathy and compassion when dealing with distressed patients and relatives.
The post holder will be an essential part of the team ensuring Clinics are implemented onto our EPIC computer system. This post requires an excellent telephone manner and a desire to provide outstanding care to our patients.
You must be highly motivated with excellent communication skills, an ability to use your own initiative and be able to work well under pressure. You will be adaptable, reliable and an excellent team player.
Working Pattern: 37.5 hours per week, Monday to Friday between the core hours of 8am - 5pm
Interview Date: To be confirmed
For further information please contact Katrina Harris; Service Co-ordinator on 07917505990 or email katrinaharris@nhs.net
This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
For more information on the Job Description and Responsibilities please click the link below.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
