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Service Desk Operator - Level 1

Please Note: The application deadline for this vacancy has now passed.

Role Summary

The post holder will form part of the Service Desk Team to provide first line support to clients on all matters relating to IT provision. To log all calls according to departmental procedures and either resolve the issue directly or assign work to the relevant Team as appropriate. This post includes joining an on-call rota to provide out-of-hours cover for specific systems.

About the Role

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we'd love to hear from you.

About Us

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The Royal Devon University Healthcare NHS Foundation Trust have a vacancy for a member of staff to join the IT Service Desk team.  We are looking to recruit an individual who has a passion for providing an excellent customer focused experience for the healthcare professionals we support across Devon.

We are looking for an individual to join a team of likeminded people who believe that team work is essential to provide a unified, customer focused service.  Members of the team own the collective responsibility for the overall performance of the service and show integrity, attention to detail and demonstrate a “can do” attitude at all times.

Any successful candidate will need the ability to respond to all support requests in a tactful, diplomatic and compassionate manner.  Each candidate will also have the following experience and abilities:

  • A friendly and helpful telephone manner.
  • Good written and oral communication skills.
  • The ability to work to deadlines
  • Experience of working in an “IT Service Desk” environment.
  • A working knowledge of the Microsoft Office packages.
  • A working knowledge of Active Directory

Experience of supporting IT systems in a hospital Service Desk environment is also desirable.

Working Pattern: 37.5 hpw Monday to Friday

Interview Date: TBC

For further information please contact Mike Kelly, Service Desk Manager on 01392 403930

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.


Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It’s never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.

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