Role Summary
We are seeking an enthusiastic and motivated individual to join the Glaucoma Unit at Heavitree Hospital as a Service Coordinator in our ophthalmology team. This is a fixed term contract for 12 months to cover maternity leave.
In this important role, you will oversee the day to day management and leadership of the administrative team, ensuring the efficient and effective delivery of high quality, patient focused service. You will collaborate closely with clinicians, management, and administrative staff to provide exceptional customer care, whilst supporting the continuous development and improvement of our services.
Main Responsibilities:
Supervise and support the administrative team
Provide excellent customer care, including communication with patients and their relatives/carers
Promote a positive and supportive team culture
Book appointments for acute and urgent patients
Monitor the ophthalmology waiting lists, escalating overdue patients as needed
Use data reports to track and manage waiting lists; report findings to the lead clinician and management team
Identify capacity issues and work proactively to support future service planning
Set up clinics in EPIC and update clinician rotas in MediRota
Escalate issues regarding clinic closures and coordinate with lead clinician to arrange additional clinics where necessary
Attend and contribute to regular team and service meetings
Take minutes as needed
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are looking for an individual who is passionate about service improvement, with excellent attention to detail, a positive attitude, and a love for taking on new challenges.
The ideal candidate will be an approachable person with a calm and flexible approach to working with both staff and patients. You will be skilled at motivating others, supporting staff through change, and fostering a culture of continuous improvement and inclusion. Strong communication and organisational skills are essential for this role.
This is an exciting opportunity for someone seeking a rewarding leadership position within a dynamic and forward thinking department.
If you believe you have the skills and enthusiasm to meet the demands of this role, we would like to hear from you. Visits to the department are welcomed and encouraged.
Working Pattern: Monday to Friday 8-5 (hours to be agreed)
Interview Date: Tuesday 27th May 2025, Heavitree Hospital
For further information please contact: Katrina Harris, Admin Line Manager, 07917505990, katrinaharris@nhs.net
This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
