Role Summary
- To lead and manage service development and improvement
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
- The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local and national Access Policy arrangements as instructed Access Policy – NHSmail Support NHS Royal Devon
- Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate
- Proof reading clinical letters (please note there is no audio typing in this role)
- Monitoring waiting times, ensuring RTT (Referral to Treatment) pathways are accurate and up to date (NHS England » Referral to treatment)
- Booking appointments and surgery dates from waiting lists
- Setting up and updating Clinics/Theatre Bookings as required
- Assisting and supporting (including cross covering) other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carer’s and visitors.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Are you ready and looking for your next challenge? Why not come and join our team.
An exciting opportunity has arisen for an enthusiastic and experienced individual to join our busy Ophthalmology team in the role of Service Coordinator / Team Leader based in Axminster Hospital.
This a newly created position at Axminster whereby you would be involved in service improvement and development and be a key member of the team. This could be a great opportunity for career progression for the right candidate.
We are looking for a candidate who enjoys working within a busy and vibrant team, is able to prioritise their workload, and who can remain calm under pressure.
You must have the ability to communicate with people calmly, sensitively and effectively both on the telephone and in person. A flexible and calm approach to staff and patients will be a necessity, alongside the ability to support staff through change.
You will also have excellent interpersonal skills and experience in dealing with patients. You will need to have the ability to use your own initiative, prioritising your workload to meet the changing needs of the department. You will be flexible, excellent at problem solving and adaptable with excellent IT skills.
The successful candidates will be responsible for the supervision and leadership of the Axminster Ophthalmology Administration Team. This exciting role is challenging, fast-paced and a great development opportunity in which you will be fully supported.
As a Service Coordinator based in the Axminster hospital, you will be adaptable, patient and work well under pressure, enhancing patient care for our Ophthalmology patients.
If you feel you would be able to meet the demands of this rewarding role, then we would be delighted to hear from you. Visits are welcome and encourage.
Working Pattern: 37.5 hours per week, Monday - Thursday, hours negotiable. Friday 8am-5pm.
Interview Date: Wednesday 16th October 2024 at Axminster Hospital
Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers)
For further information please contact: Katrina Harris, Admin Line Manager on 07917505990, katrinaharris@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
