Role Summary
Join our dynamic and patient-focused team as a service administrator in the West of England Eye Unit. You’ll play a crucial role in ensuring smooth administrative operations, supporting both patients and staff. This is a rewarding opportunity to make a real difference while working in a fast-paced and collaborative environment.
Your key responsibilities will include:
- Clinic Management: Booking, scheduling, and rescheduling patient clinics and surgeries to ensure efficient workflows.
- Patient Communication: Providing exceptional customer care, including managing telephone and email inquiries from patients and relatives, often under sensitive and stressful circumstances.
- Administrative Tasks: Scanning paperwork, editing and sending clinic letters, and updating various databases accurately and promptly.
- Collaboration: Working closely with the Ophthalmology Clinical Team to deliver a seamless service to patients.
- Team Support: Assisting and cross-covering other administrative team members to ensure uninterrupted service.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Previous applicants need not apply.
We are seeking a personable, organized, and enthusiastic individual to provide professional administrative support to the Ophthalmology Department within our Surgical Services Division. This role offers a unique mix of challenges and opportunities to grow your skills while contributing to a vital area of patient care.
You will:
- Work to deadlines aligned with Trust targets.
- Communicate effectively with a diverse range of people, including patients and staff.
- Exhibit empathy, patience, and professionalism in all interactions.
- Be adaptable, proactive, and thrive under pressure.
What We’re Looking For
To succeed in this role, you’ll need:
- Exceptional Communication Skills: Ability to engage with distressed or anxious patients and relatives with professionalism and empathy.
- Strong Administrative Experience: Proficiency in managing multiple databases, preparing correspondence, and maintaining accurate records.
- Organizational Excellence: Ability to prioritize tasks, meet deadlines, and multitask in a busy environment.
- Team Spirit: A collaborative mindset and willingness to support colleagues when needed.
- Adaptability: Confidence to handle challenges and work efficiently under pressure.
When you join our the West of England Eye Unit, you are becoming part of a team dedicated to providing outstanding care and support to our patients. Be a part of a team that’s changing lives every day. Apply now and join us in delivering exceptional care and support to our patients.
Working Pattern: Monday to Friday. 09:00 to 17:00
Interview Date: Wednesday 29 January 2025
For further information please contact: Samantha Watkins, Admin Line Manager on 01392 406003, samantha.watkins7@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
