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Senior Healthcare Support Worker (Community)

Role Summary

Are you passionate about people and looking to continue your career in healthcare? Or as you have some healthcare experience you are keen to join an innovative and dynamic NHS Trust that’s really going places? Join us as a Senior Healthcare Support Worker (SHCSW), get paid while you continue to learn and develop your career with the Royal Devon.

Every day, you will make a huge difference to the lives of the people we care for, delivering a high standard of care alongside your colleagues. Providing personal care, promoting nutritional needs, and assisting in the recovery and recuperation of patients on their journey to better health are just some aspects of this essential role.

The Senior Healthcare Support Worker is a pivotal member of the Community Dementia Team linking in with Adult Health and Social Care team, supporting primary care, community nursing and the multidisciplinary team in general with all aspects of Dementia Care and support.

The post holder will work with people, families and their carers to maximise on the benefits of the role in supporting their care programmes, encouraging self-care and self-management approaches to Dementia Care.

The team is based in the community setting and the support workers visit people in their own homes and help run the Cognitive Stimulation groups in the local community with other members of the team.

The post holder will fulfil all tasks and work as part of a team. To meet the needs of the service, the post holder may be required to work in other areas as appropriate and under the direction of the line manager or appropriate manager.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Our Senior Healthcare Support Workers (SHCSWs) form an essential and well-respected part of our healthcare teams across a number of dynamic settings; out in the community, in our acute hospitals or within our theatres teams to name just a few.

You will be a valued member of the team through our comprehensive training and induction programme and our commitment to learning and development will satisfy even the most ambitious person.

The team

The Axe Valley Dementia team is a small supportive team based in Axminster and cover the Axe Valley area. (Axminister / Seaton / Colyton and surround area)

We are looking to recruit a Band 3 Support Worker who is motivated and excited to work with people living with dementia and their families over 3 days a week. Axe Valley Dementia service is part of the wider MDT in the area specialising in the Assessment, ongoing support, Cognitive Stimulation Therapy and Meaningful Activity for people living with dementia in the Axe Valley area.

Working within groups and in the person’s own home. The team’s objective is to keep people active, independent and included in society, to prevent unnecessary hospital admissions, reduce the chances of carer breakdown and delay the need for 24-hour residential/ nursing care.

You will have ample opportunity to develop your skills in all aspects of Dementia care. Being a good communicator is an essential skill to have in this role. The applicant should ideally have transferable skills around assessment, treatment and observations of people. Simple wound care and venepuncture would be an advantage.

A working knowledge of EPIC (My Care) would also be an advantage.

Informal visits are welcome to meet team members and the working environment.

Our vision is to provide safe, high quality seamless services delivered with courtesy and respect. To achieve our vision, we expect all our staff to uphold our Trust values.

Our teams are caring, compassionate and inclusive, so whatever your background, you will be made to feel very welcome. More information about the role, training and development and the experiences of our HCSWs is included in the attached document. Read it now and find out for yourself why we are regularly voted as one of the best NHS Trusts to work for.

Working Pattern: 22.5 hours per work. the team works 5 days a week, but the post holder will work 3 days 8.30am-4.30pm Tuesday to Thursday. 

Depending on your shift pattern and working hours, you may also receive additional enhancements to your pay.

Interview Date: Tuesday 31st October 2023

For further information please contact: Shiobhan Pickering, Community Dementia Matron and Team Manager on 01297 630428/07814114780 or

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.


Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.


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