Role Summary
- Provide a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Trust policies and standards; acting as the public face for the RD&E NHS Trust
- Undertake general clerical duties
- Ensure all information is secure and confidentiality of information is maintained at all times
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
- Providing Reception cover to the public
- Checking Patients in for clinics
- Answering telephones and dealing with queries related to appointments
- Supporting fellow colleagues and working collaboratively as a Team
- Generally being amazing every day.
About the Role
We will work with you to help you be the best version of you at work.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, physiotherapy, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we'd love to hear from you.
About Us
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
This is an exciting opportunity to join our fantastic team. We are looking to recruit a professional and reliable individual to provide an efficient and effective Reception service to patients and visitors attending the Royal Devon & Exeter Hospital and local community hospitals, on a rotational basis according to service need.
The post holder will be proficient in dealing with confidentiality issues and able to provide excellent customer care, ensuring patients details are accurately recorded and the relevant documentation is created to support safe patient care. This position is instrumental in creating a good first impression of the Trust to our patients and visitors. This role would suit someone who has excellent interpersonal skills, is proactive and looking for a challenge.
The successful candidate will demonstrate strong administration and communication skills, the ability to remain calm under pressure and experience of dealing with the general public and with difficult/distressed people. A flexible approach to work and experience of working in a busy environment and with minimal supervision are also essential.
Working Pattern: 22.5 hours
Interview Date: 27th October 2022
For further information please contact Sally-Anne Long, Admin Line Manager on 07464 541521 or sallylong1@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close this vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
It’s never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.
