Role Summary
We are looking for an organised and motivated administrator to join our Patient Experience team on a 12‑month fixed-term basis to cover maternity leave.
This is a varied role supporting both our volunteering service and patient experience work. You will play a key part in ensuring volunteers are well supported and that patient feedback is managed effectively.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are looking for someone with strong administrative experience in a customer-focused environment, with the ability to manage a varied workload and meet deadlines. You will have good communication and interpersonal skills, confident IT ability, and experience using databases or handling data. You should be organised, reliable and able to work both independently and as part of a team, with the confidence to support or guide others where needed. A professional, calm and approachable manner is important, along with the ability to handle sensitive information and communicate with empathy. You will also hold a relevant qualification such as NVQ Level 3 in Business Administration, Customer Care or have equivalent experience, and be willing to learn and develop in the role.
You will work closely with the Voluntary Services Manager and colleagues across the Trust, helping to improve the experience of patients, carers and volunteers.
Your main responsibilities will include:
• Acting as the first point of contact for volunteering enquiries
• Supporting volunteer recruitment, induction and placements
• Maintaining volunteer records and updating the database
• Monitoring volunteer training compliance
• Supporting the promotion and advertising of volunteer opportunities
• Assisting with events and engagement activities, including schools and colleges
• Providing administrative support for patient feedback, including Friends and Family Test and Care Opinion
• Producing reports and supporting data collection and analysis
• Supporting volunteers, students and interns with administrative tasks
• Working with teams across the Trust and external organisations
You will need to manage your own workload and respond to enquiries in a timely and professional way.
Working Pattern: 37.5 hours per week. Monday-Friday 9am - 5pm
Interview Date: Wednesday 29th July 2026
Please note, this is a fixed term contract until 26/09/2027. For current NHS employees this post could be a secondment opportunity.
For further information please contact: Alice Palmer, Voluntary Services Manager on alice.palmer16@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
