Role Summary
The Care Coordinator role is to support our existing team of Coordinators in providing help and support for our patients, GP's, Management and other members of the Primary Health Care Team. The role entails co-ordinating various work streams and providing a welcoming and friendly professional service to the general members of the public. The role is a wide and varied one that is still developing. The successful candidate will work closely with patients and clinicians to coordinate our patient's health care needs, directing them to the appropriate Service and ensuring that they have access to the most suitable care. You will be the first point of contact for the Care Homes covered by the Tiverton Primary Care Network (PCN) supporting to ensure that our patients changing health needs are addressed by considering local priorities, health inequalities and/or population health management risk stratification.
About the Role
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we'd love to hear from you.
About Us
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
At Castle Place Practice we are looking for a Care Coordinator to work within our busy Care Coordinator team, providing support to our Patients, GP's, Management, and other members of the Primary Health Care Team. The position available is a permanent position for 23 hours per week working Monday to Friday between the hours of 8.30-6.00pm. Contracted hours to be discussed and agreed with the successful candidate.
This is an essential role, helping to coordinate various work streams and provide a welcoming and friendly professional service to general members of the public, all staff, and visitors to the Practice.
Previous experience of working within the GP Practice or other Health Care Provider would be desirable. You must be organised, self-motivated, forward thinking with excellent customer service skills. It is important that the candidate is empathetic towards patients and can remain calm under pressure and deal with patient queries whilst answering calls and dealing with GP requests, be assertive and able to multi-task.
This role is a wide and varied one that is still developing. The successful candidate will work closely with patients and clinicians to co-ordinate patients’ healthcare needs, directing them to the appropriate service ensuring that they get the most suitable care from whatever health or social care provider is appropriate.
You will also be the first point of contact for the Care Homes covered by Tiverton PCN, and you will build and maintain good working relationships with care home staff. You will be working to ensure the patients changing needs are addressed by considering local priorities, health inequalities and/or population health management risk stratification.
You must be a person who likes working within a team but who also has the ability to take responsibility for their own work. If you think you are up to the challenge and would like to be part of our happy and hard- working Castle Place Team, then please apply now.
In return for your hard work and dedication we can offer you the opportunity to work within a very friendly and supportive team within the Royal Devon University Healthcare NHS Trust Organisation.
Working Pattern: 23 hours per week, spread between Monday-Friday (working hours to be discussed/agreed).
Interview Date: TBC
For further information please contact: Annette Cook, Care Coordinator, on Annette.cook2 @nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
It’s never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.
