Role Summary
The post holder will be the first point of contact for patients entering any of the outpatient departments. The post holder will deal with routine queries and provide information to patients’, relatives and staff either face to face or over the phone.
The post holder will ensure the smooth running of Outpatient clinics. Carry out assigned tasks including, reception duties, contacting patients (following correct protection of information processes) and the booking of follow up appointments as per Trust guidelines. Additional administration tasks as directed by the Outpatient Team Leader.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
We are looking for someone who has ideally had previous reception/administrative experience with a flexible attitude towards work. Full training will be provided to the successful candidate.
The post holder will reception a number of areas within the ever changing outpatients department using our new electronic patient record system. Other responsibilities include, booking of follow up appointments, contacting patient's over the phone, working with the Admin Support on a number of duties, following the end of day process regarding appointments in line with Trust Policy, taking phone calls, answering patient queries and supporting the clinical teams.
As part of the role you will ensure that all workloads are completed within the set deadlines and according to Trust Policies.
Working Pattern: We currently have 2 permanent roles in the outpatient admin/reception team available. Both at 28 hours per week. Both to be worked as 3 days over the 7 day week to suit the needs of the service. Rota provided 6 weeks in advance.
Work is primarily Monday to Friday with weekend shifts falling roughly once every seven to eight week period, once fully trained.
Working patterns to range from week to week to meet the needs of the service and will be discussed further at interview.
Interview Date: To be confirmed
For further information please contact: Josh Pring-Ellis Outpatient Reception Team Leader on 01271 322471 j.pring-ellis@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
