Role Summary
- To provide a timely and efficient service to a busy Acute Medical Unit.
- Working as a member of the team in the Acute Medical Unit (AMU) and Medical Triage Unit MTU) collaborating with key teams/department to ensure the smooth flow of patients through the Unit
- To work specifically within the three locations on the Unit and to operate and maintain, with minimum supervision, a range of clerical and administrative duties, providing a first point of contact for Trust staff and visitors reporting to the AMU and MTU
- To track patient progress through the Unit
- To maintain the crucial link between the Emergency Department PFC and MTU/AMU Ward Clerk
- Please note that the workstation for this position is in a front line clinical area and therefore the post holder will be exposed to patients who may present to AMU/MTU in an a aggressive, distressed or severely ill state
- Please note that this position requires a relatively high level of physical activity (i.e. walking)
- Working to a four week fixed rolling rota
- The post holder will be required to undertake additional hours to cover for colleagues during periods of annual/sick leave/bank holidays
About the Role
We will work with you to help you be the best version of you at work.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, physiotherapy, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we'd love to hear from you.
About Us
OUT OF HOURS WARD CLERK
We are looking for an enthusiastic and motivated person to join the Acute Medical Unit in a ward clerk role. The Acute Medical Unit takes patients who are referred from the Emergency Department and General Practice (GP) services and we are based at the RD&E main hospital site.
Our admin team is made up of an Admin Services Manager, Admin Line Manager, and a Team Leader and there are 21 members of our friendly dedicated admin staff.
In addition we have a team of Ward Consultants and Doctors as well as Ward Matrons and Nurses.
The Acute Medical Unit deals with approximately 21,000 admissions per year and is a busy, exciting and stimulating place to work. You will deal with referrals from the Emergency Department and also from GPs, admitting patients onto the ward or into clinics and dealing with their subsequent pathway through the hospital.
You must have excellent communication and interpersonal skills with a pleasant telephone manner. It is essential that you have the ability to interact with patients calmly, sensitively and efficiently both on the telephone and in person.
You must be able to use your own initiative, prioritising your workload to meet the changing needs of the department, as the Acute Medical Unit is a high pressure fast paced environment.
If you feel you are the right person for this busy and rewarding role, then we would be delighted to hear from you, and would encourage you to arrange a visit to see how the ward clerk role is essential to the unit.
Working pattern: 16:00 - 22:00 - 21 hours average per week on a rolling 4 week fixed pattern rota. (Alternating weekdays and every other weekend)
Key to this role is the ability to be flexible to cover periods of annual leave and sickness
Salary: £20,270 - £21,318 (pro rata) + enhanced pay for working out of hours (2000-0800 and weekends)
Please contact Kate McBay (Admin Team Leader) for a copy of the rota on 01392 402858 or email katemcbay@nhs.net.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close this vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
It’s never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.
