Role Summary
To be the main point of contact for patients and visitors to the new South Molton Eye Centre. The role involves a wide range of administrative duties within the department including booking appointments, answering patient queries face to face and over the telephone, filing patient records whilst working within agreed protocols and deadlines.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
We are seeking an enthusiastic, flexible and well-motivated administrative assistant to join our Ophthalmology Outpatient Team.
The Ophthalmology Service provides care for patients with a variety of eye conditions. The successful candidate will be based in the newly developed Ophthalmology Hub at South Molton Eye Centre however cross cover on other Ophthalmology sites in North Devon may be required on occasion.
In this role you will be working alongside experienced professionals and supported by the Ophthalmology Failsafe Officers and wider admin team. This specialist Ophthalmic area will be running clinics for Diabetics, Medical Retina, Glaucoma and other Ophthalmic conditions.
Previous Customer Care experience with good communication skills is essential as you will be the main point of contact for patients and visitors to the department. The role involves a wide range of administrative duties within the department including booking appointments, answering patient queries face to face and over the telephone, filing patient records whilst working within agreed protocols and deadlines.
Working Pattern: 37.5 hours per week over 4 days
Interview Date: To be confirmed
For further information please contact Jennifer Reed (Productivity Manager - Surgery Division) on 01271 322729 or e-mail jennifer.reed@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
