Role Summary
The Exeter Mobility Admin Team have an exciting opportunity for a Band 3 Administrator to join the existing team on a permanent basis for 37.5 hours per week Monday to Friday working on-site at Exeter Mobility Centre (EMC), location based in Marsh Barton, Exeter. Working together within a multidisciplinary team our valued Administrators play an essential role in ensuring the service is able to deliver excellent quality of care to a wide variety of patients across Devon helping people to live their life as independently and meaningfully as possible. There are plenty of development opportunities within the team to help staff reach their full potential and progress their careers within the Trust.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
EMC Wheelchair Service provides a mobility service to both adult and paediatric clients in Devon who clinically present with long term mobility needs that require a wheelchair in order to mobilise. EMC Wheelchair Service provides and maintains a wide range of wheelchairs, special seating and pressure relieving cushions to clients through direct specialist assessment with the aim of maximising independence and promoting good posture whilst enabling mobility. Our multi-disciplinary teams work closely with patients and carers providing: advice and equipment and rehabilitation, encouraging and helping patients to live comfortably and with dignity.
Working alongside Specialist Wheelchair Therapists, Rehabilitation Engineers, Rehabilitation Technician, EMC Management, Approved Repairer Service and external suppliers you would support us to ensure the service runs smoothly completing general day to day administration tasks – including but not exclusive to; supporting Leads with on-going project work, handling incoming referrals, booking patient appointments, processing of complex reports, invoicing, dealing and actioning incoming requests via telephone, email and occasionally face to face. There are around 7 administration staff based at the Exeter Mobility Centre providing support to around 15 clinical team members and management. You would be a valued member of the busy EMC team and vital to our delivery of excellent care.
The successful applicant will be enthusiastic, self-motivated and hard-working. You will have good customer care skills, an excellent telephone manner, good attention to detail, organised with the ability to cope with complex tasks such as using a database which requires input and the recording of client information. You must be able to work accurately under pressure, whilst remaining calm and courteous and work well as part of a team, providing support and guidance to all colleagues when needed.
Candidates invited to interview will be required to complete a skills evaluation.
Role Summary:
- Communicate effectively, notifying colleagues and direct line managers of any issues that may cause harm or significant delays to patient care/ operational delays.
- Coordinate and organise the attendance of patients to outpatient appointments in line with local team and Trust arrangements as instructed, and inform patients of any short notice changes of appointment wherever possible providing them with alternative dates.
- In line with Trust guidance, proactively oversee and action all day to day correspondence and communication within the department; including; face to face, telephone and email communication.
- Ensure the referral process is completed fully and completely.
- Monitor waitlists for potential breaches to the NHS Referral to Treatment (RTT) timeframes and act upon this information according to Trust and local guidance.
- Support multi-disciplinary team meetings.
- Partake in training when required and work as part of the team to develop processes.
- Provide excellent customer care, a full and efficient high-quality administration service utilising various software platforms to support clinical teams across the EMC Service: BEST, Agresso, MS Outlook, MS Excel, MS Word.
- Supporting Leads with on-going project work, including Quality Assurance and formatting of documentation.
- Record information accurately on patients records in line with Trust Information Governance policy.
- Respond to complaints where appropriate, escalating to your direct Manager if unable to resolve ensuring Trust guidance is followed.
Working Pattern: Monday to Friday
Interview Date: To be confirmed
For further information please contact: Tuesday Nesbitt Administration Line Manager OR Jasmin Rockey Admin Team Leader, Exeter Mobility Centre: Mon – Fri: 01392 547 400
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
