Role Summary
The Incident & Business Continuity Manager will be responsible for the development and maintenance of a robust business continuity framework for all Trust digital services in line with recognised best practice, working with key stakeholders across the Trust and external business partners.
The post-holder will be responsible for the development of the Digital Services Division business continuity strategy, risk management and audit of service business continuity plans. They will work with application owners (IAOs), internal teams and suppliers to document, maintain and test service resilience, identifying issues and developing solutions with stakeholders as appropriate.
The post-holder will maintain a reporting and monitoring regime to ensure oversight of the business continuity framework of plans, testing, incidents and problems by type and severity, developing improvement action plans and formulating service protection options where appropriate. They will ensure the effective co-ordination of Higher Severity Service Incidents and ensure that risks to clinical (patient) safety, security or information governance are reduced or avoided.
The post holder will have strong leadership and communication skills, holding specialist knowledge and experience of incident management and business continuity approaches, preferably in a digital 24 hours a day / 365 days a year, healthcare provider setting and with a recognised ITIL or similar IT Service or Incident Management qualification.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are looking for someone who is capable of providing a responsive and customer focused service to constituent organisations within an SLA framework and will make a significant contribution to service development within the NHS through the successful delivery of IT, with particular focus on business continuity and incident management.
You should have excellent communication skills, attention to detail and problem-solving skills with a true passion for doing the right thing for our patients and frontline staff. The applicant will have excellent interpersonal skills and be a team player who can deliver quality outcomes to agreed timescales.
Working Pattern: Full time: 37.5 per week
Interview Date: Thursday 27th April 2023
For further information please contact Giles Pickering, Digital Services Change & Configuration Manager, on giles.pickering@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
