Role Summary
The Royal Devon’s Digital Services Team is seeking enthusiastic and skilled individuals to support their commitment to providing efficient, sustainable 24*7 support. This new hybrid role combines first-line support for Digital Services with additional responsibilities in Telecoms Services across Devon.
As part of the team’s expansion, we are introducing four new positions to spearhead the first phase of our redesigned 24*7 service for the Trust and its stakeholders. We are looking for experienced Telecoms and Service Desk Operators to fill these new combined roles, offering a unique opportunity to contribute to the future of digital support services.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Exciting Opportunity to Join the Royal Devon’s Digital Services Team
The Royal Devon’s Digital Services Team is seeking enthusiastic and skilled individuals to support their commitment to providing efficient, sustainable 24*7 support. This new hybrid role combines first-line support for Digital Services with additional responsibilities in Telecoms Services across Devon.
As part of the team’s expansion, we are introducing four new positions to spearhead the first phase of our redesigned 24*7 service for the Trust and its stakeholders. We are looking for experienced Telecoms and Service Desk Operators to fill these new combined roles, offering a unique opportunity to contribute to the future of digital support services.
About the Role
This dual-purpose role involves monthly rotations between two key departments:
- IT Service Desk (Heavitree site): Delivering first-line support for Digital and Clinical Digital services during standard working hours.
- Telecoms Department (Wonford site): Managing all aspects of the Telecoms service and providing Service Desk support during 12-hour night shifts (20:00–08:00), operating on a 4 nights on/4 nights off schedule.
This rotation ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.
What We’re Looking For
We welcome applications from:
- Candidates with proven experience providing telephone or IT support in a fast-paced, high-standards environment.
- Newly qualified individuals with a passion for pursuing a career in Digital Services.
Key Skills and Attributes:
- Strong teamwork and collaboration skills.
- A proactive, “can-do” attitude with enthusiasm for delivering excellent first-line support.
- Effective verbal and written communication abilities.
- The ability to elicit and record information accurately, following Standard Operating Procedures.
- The capacity to prioritise and assign support calls appropriately according to service level agreements.
Desirable Skills:
- Familiarity with telephony systems and/or Active Directory.
Why Join Us?
Digital Services is committed to fostering a learning culture, offering robust support for career progression within the department and across the wider Trust. This role is ideal for individuals seeking to broaden their expertise and play an integral role in enhancing the Trust’s Digital Services.
Working Pattern: There is a monthly rotation between working 12 hour night shifts, 4 on, 4 off, any night and standard office hours Monday to Friday between 08:00 and 17:00. See attached example rota.
Interview Date: To be confirmed
For further information please contact: Mike Kelly Service Desk Manager on 01392 403930 mjkelly@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
