Role Summary
We have an opportunity to come and work for the Single Point of Access Team as a Band 4 Urgent Care Co-ordinator.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
We are looking for a motivated member of staff to work as part of a friendly, hardworking and committed team which focuses on supporting and enabling patients to live independently at home following a period of acute ill health or hospitalisation.
Based at North Devon District Hospital, you will be responsible for providing a high quality, comprehensive administrative function, including taking referrals, liaison with patients and relatives, communication with multi-disciplinary teams and effective and accurate data handling. You must be able to use your own initiative and problem solve, as well as being able to work in a team.
If you have exceptional interpersonal and organisational skills and are passionate about being part of a team that provides excellent care for patients in a community setting then we would love to hear from you.
- To provide business support, administrative leadership and general office management to deliver a high quality, comprehensive co-ordination service.
- Responsible for own workload which may include financial and personnel administration, dealing with all disciplines including care providers and multi-disciplinary teams. Will be required to supervise and allocate work to staff in lower bands.
- Provides the coordination for Single Point of Access across North Devon. To ensure the delivery of a safe, high quality service that supports individual’s in crisis to prevent avoidable hospital admission and to support hospital discharge pathways.
- Responsible for processing Pathway 1,2,3 referrals for supported discharged within the specified response time.
- Responsible for processing Admission Avoidance referrals over the phone in a consistent manner, gathering information required and signposting to appropriate onward services.
- Responsible for inputting data, storing and providing information, modifying, maintaining and analysing information together with working within team and line manager to bring about system changes.
- Responsible for liaising with all teams, wards, and agencies involved with Single Point of Access referrals, including GPs, Community Teams, Hospital Discharge Teams, UCR and Social Care.
- High level knowledge and experience working with rosters and ensuring all Response and Recovery care visits are rostered accurately. Ability to use own initiative and problem solve to cover the roster at short notice in periods of staff absence.
- Providing support and assistance to Response and Recovery Support Workers, including being a contact when they are lone working and working outside of normal working hours, working in line with Royal Devon University Healthcare NHS Foundation Trust.
- To have exceptional interpersonal skills and actively maintain positive working relationships with colleagues, wider community teams and those outside of the organisation.
- Responsible for interrogating IT systems i.e. EPIC, CareFirst 6 for case related information and ensuring this is added to the referral information and communicated to all involved.
- Responsible for ensuring less complex/urgent referrals and actions are signposted to the appropriate teams i.e. Social Care, Community Teams including Nursing.
- To work with a wide range of information – handling requirements on behalf of two or more agencies i.e Royal Devon University Healthcare NHS Foundation Trust, Adult Social Care.
- To have exceptional organisational and planning skills. To meet targets/objectives as agreed by the service manager.
- To have high level knowledge and command of IT systems i.e. EPIC, CareFirst 6, typing skills, Microsoft Office including Word, Excel, and Outlook.
- Responsible for monitoring emails especially within the generic email box and actioning as necessary.
- Responsible for maintaining accurate and concise; records both electronic and written.
- To work flexibly across Single Point of Access and adapt to changes.
Working Pattern: 37.5 hours per week over 7 days a week. Office hours 8am to 8pm
Interview Date: To be confirmed
For further information please contact: Alana Twist, SPOA Team Leader, on alana.twist@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
