Role Summary
- Responsible for the referral and coordination of urgent care response services – coordinate detailed referrals from Health & Social Care professionals, communicate and answer queries from all disciplines.
- Responsible for the coordination of the Urgent Community Response Support workers using the EPIC system to produce rotas.
- To support the Community Health and Social Care Team members in the utilisation of a range of “case finding tools”. These tools will help identify people at risk of loss of independence, potential risk of unnecessary admission to hospital or longer term care.
- To be a central co-ordination point for the local multi-disciplinary activity, including the facilitation of the “core group” function. The post-holder will do this by co-ordination of regular meetings, maintenance and active progressing of active cases with all team members.
- To be responsible for a high quality customer service function in recording contact information, supporting the initial prioritisation of contacts, subsequent feedback and on-going liaison with referrers and relevant others.
- To maintain IT based information systems and take a key responsibility for the production of key performance data. High levels of typing skills and IT skills involving extensive experience of Microsoft Office including Work, Excel and Outlook is required.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Are you an enthusiastic 'can do' person, with excellent IT skills?
Are you a team player who is able to work on your own initiative, within a fast-paced environment?
Are you looking to further your development and knowledge of the varied community services?
Are you looking for a challenging, rewarding role supporting people in the community within a friendly, forward thinking and dynamic cluster?
If you answered yes to the above, we'd love to hear from you!
We are looking to recruit a multi-skilled health and social care co-ordinator to support the daily running and administration of our integrated community health and social care services provided to patients within Honiton, Ottery St Mary, Cranbrook and the surrounding areas. This is a fantastic opportunity to be part of a successful team delivering a high quality service to all.
This post involves close working with a multitude of staff from our varied and integrated community teams including Adult Social Care, Urgent Community Response, Community Rehabilitation and Community Nursing. Within our multi-skilled post-holders, we are looking for someone to learn the skills to be able to provide cover and support across the co-ordination team but with a particular focus on our adult social care processes.
The role includes receiving and recording accurate information from and providing timely updates to other colleagues including acute and community hospital staff, GPs and cluster management as well as patients, their relatives and carers plus external organisations and local care providers. The post-holder will be required to take and co-ordinate incoming and outgoing referrals, facilitate joint agency meetings, monitor caseloads and waiting lists and handle incoming enquiries. This role will require strong organisational and communication skills including an excellent telephone manner. The post-holder will also be able to demonstrate and develop skills in producing and sharing reports and escalating to team members where patients are requiring assessment or review.
This is a really exciting time to be joining our cluster. You will be joining a well established co-ordination function and there will be the opportunity to actively engage in service review and development, as well as learn many elements of both health and social care functions.
This role will involve some weekend working. Being a car driver is not essential for this role. The base for this role is Honiton hospital; some working from home could be considered once the role is well understood. The current job description is attached for guidance and is subject to review as the service evolves.
We are able to offer pre-application visits or telephone consultations with both the recruiting manager and current post-holders and would encourage you to get in touch if you have any questions regarding this post. We are looking to recruit a full-time post holder but could consider part-time working or a job share for the right candidate(s).
Working Pattern - 37.5 hours per week.
It is expected that interviews will take place 23rd & 24th January 2023.
For further information please contact Hannah Baker - Urgent Community Response Lead - hannahbaker2@nhs.net or via 01404 540530.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
