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HR Helpdesk Administrator

Please Note: The application deadline for this vacancy has now passed.

Role Summary

This role is to provide proactive, comprehensive and professional day-to-day HR administrative support services to all Royal Devon staff regarding queries related to Covid 19 and across our HR Helpdesk. Administrators will provide this support via telephone and email, resolving a wide range of queries, updating and maintaining our database and other IT systems used within our service.  You will be responsible for managing your workload effectively and responding positively to frequent interruptions from telephone calls.

You will be required to act as a point of contact for information and advice on HR policies and procedures within the Trust, communicating information to help promote good practice, whilst ensuring Trust HR policies and procedures are adhered to, supporting management requirements.

You may be expected to work across a number of functions within the HR Service Centre.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

An exciting opportunity has arisen to work in the HR Helpdesk of the Royal Devon University Healthcare NHS Foundation Trust based at Newcourt House, Old Rydon Lane, Exeter.

As part of the HR Helpdesk you will be conscientious, responsible and self-motivated to provide first line support by telephone and email undertaking a variety of time critical tasks all designed to ensure that staff and managers are supported with any Covid related and general HR queries. You will be responsible for providing professional, comprehensive and timely support and guidance to staff, managers and external parties.

You will be confident in your communication both on the phone and by email. You will be required to keep various systems up to date and accurate in your work, so attention to detail is essential to ensure compliance and data quality. Ability to multi-task is essential due to the nature of the work. 

You will excel in working as part of a team but also be able to work independently to deliver the highest standards of support in line with the HR service offering. An ability to work under your own initiative is therefore also required as is the ability to analyse a situation in order to provide a focused solution.

The role requires you to be pro-active, enthusiastic and willing to learn. It is necessary for you to have the knowledge, training and experience identified in the person specification to undertake this role. In addition to this, you will need experience of working in an environment processing high call volumes and queries via additional avenues.

The role will be based at Newcourt House which has free parking, and there may be an opportunity for some working from home.

Working Pattern: The post is for 30 hours per week which will be worked Monday, Wednesday, Thursday and Friday 09.00–17.00. Please note these hours are subject to change and there may be a requirement to cover alternative hours dependant on service needs. 

Interview Date: Tuesday 20th June 2023

For further information please contact Lucy Mingo or Sam Goddard HR Admin Team Lead on 01392 406960 or /

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.


Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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