Role Summary
The General Portering department at the Royal Devon University Healthcare NHS Foundation Trust are looking for a General Porter who is an enthusiastic and motivated person who is passionate in providing an excellent patient care experience,
- To provide a flexible, efficient quality service extending care and consideration to patients, staff and visitors.
- To receive work requests via Telephone, e-mail, face to face and the Trust’s in-house task Management System (TMS). (PRS System – Include My Care System/Devices), take prompt and appropriate action in a courteous and helpful manner. In order to ensure that an effective and timely service is delivered to all service users.
- Prioritise work and direct staff accordingly, via 2-way radio and telephone to ensure optimum use of resource.
- To undertake all Portering and Support worker duties, Dispatching, Corridor Clearance, Furniture Request / Office Moves, Portering and reception duties, whilst working at the Centre for Women’s Health reception and any other Facilities Role commensurate with the banding.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Portering Team at Royal Devon University Healthcare NHS Foundation Trust. The successful candidate will report into a member of the Portering Leadership Team:
Please see below more information about the Portering team’s role and responsibilities:
- Work closely with the Portering Operations Manager, Site Practitioners and On-Call teams out of hours, weekends and normal office hours to prioritise operational requirements.
- To assist the Portering Operations Manager in managing the portering duties and performance of the Portering staff across the Trust.
- To undertake a shift working pattern, 12 hr shifts, including nights, days, weekends and bank holidays for which allowances will be paid.
- To contribute to the on-going development and delivery of the Portering services.
- To work alongside the Portering Operations Manager to assess the requirements of the Portering departments’ operational needs and assign staff accordingly to meet the needs and demands of the service.
- To contribute to the delivery of a quality service to all patients, staff and visitors in accordance with the Trust’s purpose and values.
- To provide a flexible, efficient quality service extending care and consideration to patients, staff and visitors.
- To receive work requests via Telephone and the Trust My Care computer system and take prompt and appropriate action in a courteous and helpful manner in order to ensure that an effective and timely service is delivered to all users.
- To Supervise and prioritise work and direct staff accordingly, via 2-way radio, telephone and the My Care system to ensure optimum use of resources.
- To ensure duties carried out by Dispatchers/Porters are completed accurately and in a timely way.
- Corridor Clearance duties in line with the Trust’s Fire Advisory regulations.
- Furniture / Office move requests.
Working Pattern: 12 hour shifts, including nights, days, weekends and bank holidays for which allowances will be paid
Interview Date: To be arranged
Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers).
For further information please contact: Garth Saunders; Portering Manager on 07770692677 or garth.saunders@nhs.net or Craig McIvor; Portering Operations Manager on 07425413770 or craig.mcivor2@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
