Role Summary
To provide a full and efficient family history service to Consultants and Clinical teams. This will include family history gathering and pedigree drawing, and ensuring that all documentation (for example histology reports, cancer registry confirmation, clinic letters, genetic reports) is obtained in a timely manner pre clinic, and updating of records and pedigrees following appointments, due to tight deadlines. Ensuring accurate completion and maintenance of records is essential.
Ensure all information is secure and confidentiality of information is maintained at all times.
Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
Ensure the professional image of the Royal Devon University Healthcare NHS Foundation Trust is maintained at all times.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
A full time Family History Co-ordinator position is available immediately within the Peninsula Clinical Genetics Service. The service covers the South West Peninsula (Devon and Cornwall), with the main office being in Exeter and satellite offices in Plymouth and Truro. This post will be based at Heavitree Hospital.
You must be an enthusiastic, highly organised and motivated team player with good communication and interpersonal skills, will have experience of working in an Admin role, and be able to engage and work effectively with colleagues within the multidisciplinary team and teams from other services and hospitals.
You will undertake family history gathering, diagnosis confirmations and general administration duties to enable delivery of a comprehensive, efficient service to support our team of Consultants, Genetic Counsellors and members of the wider team. To achieve this, you will need to be able to plan, prioritise and organise your own workload effectively. You will also need to be able to work as a team and offer support with workloads when required. We work to tight deadlines to ensure the best possible care, so timely, accurate completion and maintenance of records is essential.
Excellent IT skills are essential and training will be provided to enable you to use our bespoke database system (TrakGene) and any other required IT systems. Medical terminology and knowledge gained from working in a Hospital/NHS environment will be advantageous.
You will also provide information and assistance by telephone to patients, carers and relatives in a sympathetic and caring manner. Previous customer service is essential as our team is committed to providing an excellent response to those who access our service.
Working Pattern: 37.5 hours per week, Monday to Friday, 08:00 to 16:00
Interview Date: Thursday 19 December 2024
For further information please contact: Sandie Brant; Admin Line Manager for Family History on 01392 405746 or sandrabrant@nhs.net
This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
