Role Summary
The role will provide leadership for the Patient Advice and Liaison (PALS) teams for both Eastern and Northern Services and will also be expected to deputise for the Complaints and Patient Support Manager when required. The successful candidate will primarily be based at The Royal Devon and Exeter Hospital but there will be a requirement to travel regularly to North Devon District Hospital. A pre-interview conversation is highly recommended.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The Patient Experience team are looking for an innovative, motivated, compassionate and enthusiastic person to be our Deputy Complaints and Patient Support Manager. The role will support the ongoing integration of the Patient Experience function at the Royal Devon University Healthcare NHS Foundation Trust and will primarily lead the Patient Advice and Liaison teams. You will be expected to deputise for the Complaints and Patient Support Manager when necessary. The role will be influential in supporting the new complaints process being implemented in the Trust, in particular around early resolution with the Patient Advice and Liaison Service (PALS) teams for both Eastern and Northern services.
The post holder will be required to make a significant contribution to the Patient Experience Strategy by maintaining and analysing performance data in order to produce regular reports. These reports will assist the Trust in identifying areas of learning and potential improvement. This role offers an exciting opportunity to make a significant impact on the care we provide.
Clinical experience would be desirable but not essential to the role.
Working Pattern: 37.5 hours per week, Monday to Friday
Interview Date: Friday 17th November 2023
For further information please contact Brenda Leaman, Personal Assistant to Deputy Director of Nursing (Patient Experience) on brenda.leaman@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
