Role Summary
The Linen Services Department is a busy, key function within the Estates & Facilities Management Division, decontaminating circa 330,000 items of Healthcare linen per week and providing essential services to the Royal Devon University Healthcare NHS Foundation Trust, as well as other NHS Trusts and Units across the South West area.
We have an exciting opportunity for a Band 3 Customer Service Support Officer role within the team. The role will be based in the main Linen Services office area and and will be the first point of contact for service users, other Healthcare staff and patients.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
The post holder will be required to provide a high quality, professional, customer experience-focused service on behalf of the Linen Services Department in accordance with Trust policies and standards relating to confidentiality and customer care to ensure that streamlined, efficient and accurate processes and procedures are adhered to.
The role encompasses a professional and welcoming environment for all our service users, being the first point of contact for staff and customers.
You will be expected to support the Linen Services team by providing a flexible, productive and responsive service, thereby contributing towards the smooth running of the department.
The role also supports the monitoring of access to the facilities in line with the Linen Services Department’s policies and procedures, with experience, knowledge and understanding of linen decontamination processes being essential.
Essential:
- IT skills and proficient in the use of Microsoft programmes, including Excel, Word and PowerPoint.
- Good standard of English comprehension & communication skills.
- Experience of processing environment.
- Experience of linen decontamination processes.
- Able to communicate technical information.
- Problem solving skills.
- Attention to detail.
- Experience of working to deadlines and under pressure.
- Able to handle and manoeuvre heavy loads / cages.
Desirable:
- Experience of previous Training/Supervisory Role.
Working Pattern: 37.5 hours per week. Normal hours 08:00 - 16:00, Monday to Friday.
Interview Date: Wednesday 20th March 202 and Thursday 21st March 2024
For further information please contact: John Herbert, Linen Services General Manager, on 01392 404683 or johnherbert@nhs.net or Steven Everett, Performance, Contracts and Standards Manager, on 01392 403986 or steven.everett@nhs.net
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
