Role Summary
A vital leadership position has opened up within our NHS organisation for a Care Group Quality & Patient Safety Lead. This role is at the heart of our mission to deliver outstanding care, ensuring that governance functions related to quality, patient safety, patient experience (including complaints management), and clinical effectiveness are managed effectively across the Care Group. You will act independently, making timely decisions that are crucial for the safe and efficient delivery of our services.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
Key Responsibilities:
- Independently oversee the effective delivery of Care Group governance functions, focusing on quality, patient safety, patient experience, and clinical effectiveness.
- Provide clinical and managerial leadership to the Care Group governance team, ensuring robust systems, processes, and work programs are in place for the delivery of safe services and effective risk management, in accordance with national and local guidance/policies.
- Foster a positive safety culture and a continuous improvement ethos across the Care Group, aiming to meet and surpass patient experience, quality, and financial performance targets.
- Lead the management of patient complaints, ensuring the existence of safe and appropriate systems for triage, response, and management, as well as coordinating learning from complaints to prevent recurrence.
- Be accountable for the effective implementation of the Care Group’s quality improvement objectives and the annual operating plan priorities.
The Ideal Candidate:
- Possesses extensive experience in quality and patient safety within the healthcare sector, demonstrating a track record of effective governance and leadership.
- Exhibits strong leadership skills, with the ability to inspire and direct a team towards achieving excellence in quality and patient safety.
- Has a deep understanding of healthcare governance, patient safety practices, and quality improvement methodologies.
- Demonstrates excellent decision-making abilities, with a capacity to act independently and take timely decisions.
- Holds exceptional communication and interpersonal skills, capable of engaging effectively with various stakeholders and leading change within the organisation.
This role represents a unique opportunity to drive quality, safety, and patient experience improvements within a vital area of our NHS Trust. If you are passionate about enhancing patient safety and care quality, and you have the expertise and leadership skills we're looking for, we would be delighted to consider your application.
Working Pattern: Monday to Friday, up to 37.5 hours per week. The post holder will also participate in the designated on-call rota.
Interview Date: Week beginning 3rd June 2024
For further information please contact: Sophie Markevics, Care Group Director of Patient Care- community, at 07385394869 and sophie.markevics@nhs.net or Emma Bagwell, Associate Director of Patient Care- Community at 07866516744 and ebagwell@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
