Role Summary
We are seeking enthusiastic and dedicated individuals to join our team and fill a variety of vacant roles within the Ophthalmology Department. The West of England Eye Unit is a busy department, that is constantly evolving to adapt to our growing number of patients. We're looking for someone who is motivated and is willing to get hands-on with a wide range of responsibilities.
In this fast-paced environment, you will be an integral part of our team, alternating between working at reception and within the booking office. You will be the first point of contact for many patients, and your role will involve answering telephones, handling appointment requests, and ensuring that patient information is processed efficiently and accurately.
Key responsibilities include:
- Meeting and Greeting Patients at Reception: Offering a warm and welcoming first impression, providing exceptional customer service to patients as they arrive, and ensuring a smooth check-in process.
- Answering Telephones and Managing Appointment Requests: Responding promptly and professionally to phone inquiries, addressing appointment requests, providing information, and assisting patients with any queries or concerns they may have.
- Booking Patient Appointments: Accurately booking patient appointments from the waiting lists, ensuring all details are correct, and scheduling appointments in a timely manner.
- Using the NHS E-Referral Service: Uploading referral letters into EPIC via the NHS E-Referral Service, ensuring all patient documents are correctly processed.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are looking for highly efficient and professional individuals to join our team in the Ophthalmology Department within our Surgical Services Division. There are two vacancies available at this time. One based in Wonford, the other based in Heavitree.
As a vital member of our dynamic team, you will be responsible for ensuring that patient appointments are scheduled accurately, information is kept up-to-date, and all tasks are completed in a timely manner.
In this role, you will need to demonstrate a high level of adaptability, reliability and the ability to multi-task along with being an excellent team player. You will be working alongside a diverse group of professionals, from medical staff to patients, and will play a crucial role in facilitating smooth communication within the department.
As the first point of contact for patients, empathy, patience, and excellent interpersonal skills are essential to provide a supportive and welcoming experience for everyone you interact with. Being able to prioritise and manage your time effectively will be essential in this fast-paced environment where no two days are the same.
The role is both office based and patient facing therefore you will need to be flexible and adapt to the different environments.
If you feel you are suited to this role, then we would be delighted to hear from you. Visits to the department are welcomed and encouraged.
Working Pattern: 37.5 hours per week, between Monday and Saturday, 08:00 - 17:00 covered by a rota.
Interview Date: To Be Confirmed
For further information please contact: Charlotte Hornby, Service Co-ordinator, on charlotte.hornby3@nhs.net.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
