Role Summary
This role is fast paced, working as part of our busy and vibrant Pain Management team based over in Heavitree Hospital. You will be working as part of a team alternating between working on Reception and the Booking Office, answering telephones and dealing with patient appointments. The main duties of this role include:
- Meeting and greeting patients at Reception
- Answering telephones and dealing with appointment requests/queries
- Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
- Using the NHS E-Referral Service to upload referral letters to EPIC
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Are you interested in a career in the NHS but not sure where to start? Are you an enthusiastic, well organised person with a passion for good customer service? If so, this could be the role for you!
We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional Administrative and Clerical service. You will form an essential part of a busy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner, working alongside both Pain Management and Pain Management Rehab admin teams to provide excellent service for our patients. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care. The role is both office based and patient facing therefore you will need to be flexible and adapt to the different environments.
This role is great for someone who enjoys working in a fast-paced environment, as part of a team working towards a shared goal.
If you feel you are suited to this role, then we would be delighted to hear from you. Visits to the department are welcomed and encouraged.
Working Pattern: 37.5 hours per week, Monday to Friday. No Bank Holiday or weekend working
Interview Date: To be confirmed
For further information please contact: Yvonne Grant Team Leader on 01392 405016, y.grant1@nhs.net or Jade Auger, Admin Line Manager on jade.auger1@nhs.net, 01392 403569
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
